IT Support - Level 2

RecruitGo

18h • $40,000 • Remote

About The Position

We're looking for an IT Support Level 2 Specialist to provide technical support, troubleshoot IT issues, and assist users across multiple environments. The ideal candidate has experience with Microsoft technologies, strong problem-solving skills, and a customer-focused approach. This is a remote, project-based role in a fast-paced and collaborative environment.

Requirements

• Prior MSP experience - Windows, AD, O365, Azure, Outlook/Exchange,/HyperV, Intune, Backup & DR, Networking, (obviously don't need all - training provided!)
• Experience working with ticketing and monitoring tools
• Very strong interpersonal and communication skills - written and verbal
• A friendly, positive, and customer-driven attitude
• Effectively multitask and manage competing priorities
• Team player - ready to contribute whatever it takes or play any role on a team to get the job done
• Excellent time management & organisational skills
• Enjoys a fast-paced environment and is comfortable with change
• Working knowledge of help desk software, databases, and remote control.
• Any networking experience is favourable
• Strong client-facing and communication skills.
• Advanced troubleshooting and multi-tasking skills.
• Proficiency in English.
• Home readiness for remote set-up available (Computer/ Laptop and statable internet.)

Responsibilities

• Provide Level 1 and 2 technical support/administration for multiple client environments
• Perform troubleshooting tasks, problem diagnosis, resolution, or escalate further to specialist teams
• Periodic onsite visits to client sites
• Provide continual improvement recommendations
• Maintain accurate records and ensure documentation is up to date
• Assist with senior project work from time to time.
• Work with the internal team to ensure timely delivery of services to clients and ensure that client expectations are met.

Benefits

• 10% salary increase after 6 months probationary period based on performance.
• Diverse Challenges: Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding.
• Team Collaboration: Join forces with a supportive team, where your insights and contributions are valued.
• Inclusivity: Be part of an inclusive and diverse workplace that values your contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed