IT - Systems Administrator Level 2
About The Position
Datatek is a Mesa-based Managed Service Provider that keeps Arizona businesses running. Our team tackles a wide range of IT challenges daily — from enterprise infrastructure and cybersecurity to end-user support — giving every technician real breadth and room to grow. We invest in our people: paid certifications, clear advancement paths, and a culture where your expertise is genuinely valued. If you want to own your work, sharpen your skills, and make a tangible impact — this is the role. You will be the backbone of client IT operations — managing systems, resolving complex issues, and delivering projects that move businesses forward. This is a hands-on, high-ownership position suited to someone who thrives in a fast-paced MSP environment and takes pride in clean, well-documented infrastructure.
Requirements
- 3+ years of hands-on systems administration experience in an MSP or enterprise IT environment
- Proficiency with Windows Server (2016/2019/2022), Active Directory, DNS, DHCP, and Group Policy
- Solid experience with Microsoft 365 administration, including Exchange Online, Teams, and SharePoint
- Working knowledge of networking fundamentals: TCP/IP, VLANs, routing, switching, VPNs, and firewalls
- Experience with backup technologies and disaster recovery planning
- Strong troubleshooting methodology — you diagnose systematically, document thoroughly, and communicate clearly
- Ability to manage competing priorities across multiple client environments without dropping the ball
Nice To Haves
- Relevant certifications: CompTIA Network+, Security+, Microsoft (MD-102, AZ-104), or equivalent
- Experience with Microsoft 365
- Familiarity with RMM and PSA platforms (ConnectWise, Kaseya, Datto RMM, or similar)
- Exposure to cybersecurity frameworks (NIST, CIS Controls) and compliance environments (HIPAA, PCI)
Responsibilities
- Administer and monitor client servers, networking devices, and cloud environments to maintain uptime
- Lead projects: system upgrades, migrations, new deployments, and infrastructure improvements
- Diagnose and resolve escalated hardware, software, and network issues with minimal client downtime
- Design, test, and validate backup and disaster recovery procedures for client environments
- Manage Active Directory, Microsoft 365, Azure AD, and group policy across multiple client tenants
- Enforce and improve security posture: patch management, endpoint protection, firewall rules, and access controls
- Administer user accounts, permissions, and role-based access in compliance with client security policies
- Evaluate and recommend technology solutions that deliver measurable improvements in performance or cost
- Author and maintain clear technical documentation: network diagrams, SOPs, runbooks, and incident logs
- Mentor Level 1 technicians and provide escalation support, raising the capability of the broader team
Benefits
- Salary range of $55,000–$70,000 based on experience, plus performance bonuses
- Company-sponsored certifications and professional development budget
- Structured career progression from Level 2 to Senior Engineer and beyond
- Paid time off plus federal holidays
- A collaborative, no-politics team that respects your expertise
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
