IT Support III

Truckee Gaming, LLC•Verdi, NV

1d•Onsite

About The Position

Lead senior technical staff in the installation, configuration, and support of network servers and other associated equipment. This includes multiple on-line network systems, auxiliary consoles, and peripheral equipment on electronic computer systems. Provide guidance and support for the phone system, computing infrastructure, and switch configuration, along with all application-based software and setups. Leads troubleshooting and initiates repairs for all hardware, software, and telephony devices. Must be able to work independently with less detailed supervision. Provide direction and training to Level 1 and Level 2 technicians. Provide 24-hour on-call support while on scheduled on-call rotation.

Requirements

Proficiency in structured cabling standards
Windows operating systems
PC hardware architecture
Intermediate Networking Skills
Advanced knowledge of Microsoft Office, server virtualization, point-of-sale systems, and Casino Management Systems (i.e., Oasis, VMWare, etc.)
IP telephony
SQL Server
Backup and recovery systems
Office365 and Entra environments (Sharepoint, OneDrive)
Excellent oral and written communication skills are required.
Ability to read, write and speak English at a level necessary for satisfactory job performance.
Ability to establish and maintain effective, cooperative working relationships.
Ability to work effectively with minimal supervision.
Must be able to manage several different tasks at once.
Knowledge of telecommunications.
Knowledge of networking.
Demonstrate aptitude for continuous learning and innovative thinking.
Must have flexible availability.

Responsibilities

Manage Help Desk phone and email support, answer questions and offer assistance to provide user satisfaction.
Process and review all IT Requests for new users including workstations, printers, phones, and other peripheral equipment, loading all necessary software.
Performs back-up, recovery and systems monitoring.
Monitors and works all tickets in the incident tracking system.
Assists customers and resolves problems with computer hardware and software.
Maintain, research, create, review, and update documentation.
Will be lead Support Technician on Operations projects assigned by IT management.
Will be expected to lead project calls and update management on weekly status updates.
Point of contact from company to vendor on assigned projects.
Will be responsible for auditing user accounts to ensure removal according to internal control procedures.
Create and terminate user’s accounts from start to finish in all business applications.
Setup, maintain, and change phones in phone system, ACD, and voicemail.
Setup and maintain user software applications.
Ensure documentation is kept up to date for all applications used.
Provide supervisory oversight, provide direction, and training to Level 1 and Level 2 technicians.