IT Support Help Desk

R.E. Darling Company Inc.•Tucson, AZ

2h•Onsite

About The Position

This position will require access to ITAR and/or EAR controlled technical data, technology or source code, and requires that all individuals in this role be authorized to access such information. The IT Support Help Desk is an hourly, Grade 30 position reporting to the Information Technology & Systems Manager. The IT Support Help Desk serves as the first tier level of troubleshooting hardware, software, phones, mobile devices and elementary ERP issues and troubleshooting is responsible for logging, maintaining and providing status for support calls to the IT department. The IT Support Help Desk will generate and maintain electronic forms and templates as required and assist the IT Department team as needed. The position requires basic analytical and technical skills. The IT Support Help Desk interacts with people in all levels of the organization; therefore good communication skills are also required.

Requirements

Associates Degree in Computer Science or Related Field, or equivalent technical certification
Basic technical hardware skills
Basic proficiency in Microsoft Office Suite, Project, Visio and Adobe Acrobat
Good communication skills
This position will require access to ITAR and/or EAR controlled technical data, technology or source code, and requires that all individuals in this role be authorized to access such information

Responsibilities

First tier level troubleshooting for hardware, software, mobile devices and elementary ERP issues.
Log IT Department support calls
Provide status of support calls to end users
Generation/maintenance of electronic forms and templates
Assist IT Department team as needed
Perform other duties as assigned
Provide First tier troubleshooting
Basic troubleshooting of hardware, software, mobile devices and elementary ERP issues
Log IT Department support calls
Enter support call into ticketing software
Attach associated documents/email to support issue
Determine severity of issue
Provide status of support calls to end user
Generate reports for open support issues
Generation/maintenance of electronic forms and templates
Generate and maintain fillable and static forms
Generate and maintain software templates
Assist IT Department team as needed
Provide help when needed to other members of the IT Department