IT Support Generalist

SMX•Aiea, HI

21d•$90,000 - $99,000•Onsite

About The Position

SMX is seeking a knowledgeable and motivated IT Support Generalist to directly support Space Force-INDOPACIFIC (SFI) onsite at the Aiea, Hawaii location and/or SFI HQ at Pearl Harbor-Hickam. This position plays a crucial role in supporting SFI employees' and government personnel’s day-to-day IT needs while also contributing to mission IT support initiatives. The ideal candidate is an effective communicator, thrives in a collaborative team environment, and demonstrates a high degree of independence and professionalism when resolving technical issues. This position requires a current DoD Secret security clearance with the ability to obtain a TS/SCI which requires US citizenship.

Requirements

US Citizenship is required due to the nature of work supporting Department of Defense (DoD) clients.
Must have a DoD Secret Clearance with the ability to obtain and maintain a Top-Secret Clearance.
Solid understanding of Windows 11 and macOS systems in enterprise environments.
Experience with Microsoft Intune, JAMF, Microsoft Office 365 (Commercial and GCC-High), and Azure Entra ID.
Familiarity with networking principles and troubleshooting tools.
Strong interpersonal and communication skills, with the ability to explain technical concepts to non-technical users.
Demonstrated ability to work both independently and as part of a team.
Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
Proven conflict resolution skills and a customer-service-oriented approach.

Nice To Haves

Associate or bachelor’s degree in information technology, Computer Science, or a related field.
Industry certifications such as CompTIA A+, Network+, Security+, Microsoft Certified: Modern Desktop Administrator Associate, or similar.
Experience supporting government or regulated environments is a plus.

Responsibilities

Provide onsite support for desktops and laptops running Windows 11 and macOS, enrolled in Microsoft Intune and JAMF respectively.
Manage and troubleshoot Microsoft Intune and DRM/DLP policies.
Administer and support Microsoft Office 365 (Commercial and GCC-High), SharePoint Online, Teams, and associated collaboration tools.
Perform user and device migrations from Office 365 Commercial to GCC-High environments.
Install, configure, and troubleshoot enterprise applications including Adobe Creative Cloud, CAC/Smartcard readers, and Identrust certificates.
Provide support for Ubiquity Wi-Fi systems, Fortinet firewalls, and general network troubleshooting.
Set up and maintain Meeting Owl conferencing systems.
Assist with AWS Cloud infrastructure tasks under the direction of senior team members.
Reimage and enroll laptops into Intune/JAMF, and support application deployments via Intune Company Portal.
Use tools like ScreenConnect for remote desktop support.
Perform user account management tasks including password resets and access troubleshooting.
Participate in the development and enforcement of IT policies and procedures.