IT Generalist

Cake Mortgage Corp.•Los Angeles, CA

About The Position

CAKE Mortgage is a cutting-edge wholesale mortgage lender specializing in Non-QM products. We're redefining the lending experience with innovative programs, streamlined processes, and a commitment to speed and precision. As we grow, we're looking for forward-thinking professionals who thrive in fast-paced, collaborative environments. We are seeking a versatile and technically skilled IT Generalist to join our team at a leading mortgage company. The ideal candidate will provide comprehensive IT support across our organization, ensuring smooth operation of technology infrastructure.

Requirements

2+ years of hands-on IT support experience, preferably in the financial services or mortgage industry.
Familiarity with Windows operating systems, Active Directory, Office 365, and cloud environments (e.g., Azure, AWS).
Experience with VoIP systems, VPNs, and remote desktop tools.
Understanding of data privacy laws and IT security best practices.
Well-versed in Microsoft products (Excel, Word and Outlook)

Nice To Haves

Working knowledge of mortgage industry applications is a strong plus.

Responsibilities

Provide technical support to staff, resolving hardware, software, and network issues.
Manage, maintain, and troubleshoot office equipment (computers, printers, routers, etc.) and cloud-based systems.
Assist in onboarding/offboarding employees, including hardware provisioning, access control, and account setup.
Perform routine maintenance and updates on servers, databases, and business applications.
Monitor system performance and proactively resolve bottlenecks or failures.
Collaborate with third-party vendors and IT consultants to manage projects or resolve escalated issues.
Document IT processes, incident reports, and asset inventory.