IT Generalist

TEKsystems • Harrisburg, PA

3d • $20 - $25 • Onsite

About The Position

The IT Generalist provides day-to-day technical support and helps maintain the organization's technology environment. This role assists with user support, system maintenance, troubleshooting, cloud services, and general IT operations. The IT Generalist works closely with other IT team members to ensure systems remain reliable, secure, and available for business users.

Requirements

• Customer service and end-user support
• Active Directory
• Microsoft Intune
• AWS or cloud platform experience
• Help Desk or Desktop Support experience
• Windows operating systems
• Basic networking knowledge
• Troubleshooting and problem-solving
• Strong communication skills

Nice To Haves

• Associate degree in Information Technology, Computer Science, or related field preferred
• Experience with Windows environments, cloud services, or network support preferred
• Experience with system updates, patching, and backup processes is a plus

Responsibilities

• Provide technical support for hardware, software, and user issues
• Monitor systems and assist with maintaining technology platforms
• Perform routine updates, patching, and maintenance activities
• Support Microsoft environments including Active Directory and Intune
• Assist with cloud-based technologies, including AWS
• Troubleshoot basic network, system, and connectivity issues
• Help maintain documentation, inventory records, and procedures
• Support backups, recovery activities, and technology upgrades
• Escalate complex issues to other IT staff as needed
• Follow IT security standards and best practices
• Deliver excellent customer service to end users

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Mid Level
• Education Level: Associate degree