IT Support Engineer - Dublin, OH

VetJobs • Dublin, OH

3d • $70,000 - $80,000 • Onsite

About The Position

The IT Support Engineer provides primarily Level 1 support in a modern Microsoft environment, with opportunities for experienced or developing staff to take ownership of escalations and more advanced systems work. The role supports Windows devices, Microsoft 365 services, and mobile device management, including remote support for employees at client sites and other company locations. Periodic travel between company sites may be required. The position is described as full-time and on-site, with no remote or hybrid work options.

Requirements

• Strong troubleshooting abilities and a customer-first mindset.
• Proficiency with Windows operating systems and Microsoft 365 tools.
• Good understanding of basic networking concepts, including IP, DNS, and DHCP.
• Experience supporting Windows PCs and mobile devices running iOS and Android.
• Familiarity with Microsoft Entra (Azure AD) for user and access management.
• Strong verbal and written communication skills.
• At least 1 year of experience in IT support or helpdesk roles.
• Curiosity, initiative, and a genuine willingness to learn new technologies.

Nice To Haves

• Exposure to Microsoft Intune.
• CompTIA A+ or ITIL Foundation certification.
• Microsoft Certified: Modern Desktop Administrator, CompTIA Network+, or Microsoft Azure Fundamentals certification; these are preferable but not required.
• A driving license to facilitate periodic travel between company sites.

Responsibilities

• Act as the first point of contact for IT support requests submitted on-site, by email, or through a ticketing system.
• Troubleshoot hardware and software issues on Windows desktops and laptops, with limited MacBook support.
• Provide support for Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
• Manage user accounts and access through Microsoft Entra (Azure AD).
• Support mobile devices, particularly iPhones.
• Troubleshoot Wi-Fi and VPN connectivity issues.
• Assist with onboarding and offboarding, including device setup and account provisioning.
• Document support cases and resolutions and maintain accurate records.
• Provide remote IT support for employees working at client premises or in remote offices.
• Handle escalated technical issues and advanced Windows troubleshooting as experience or development allows.
• Support Windows Server administration and maintenance and basic Ubuntu Linux server administration.
• Provide basic support for network infrastructure, including VPNs, switches, and firewalls.
• Administer Microsoft Entra (Azure AD) and Microsoft 365 services.
• Use Microsoft Intune for Windows and Android device management, and Samsung Knox and Google Workspace for Android device management.
• Support security tools such as endpoint protection, encryption, and MFA.
• Automate tasks using PowerShell or Bash scripting.
• Create and maintain technical documentation and internal best practices.
• Mentor and guide Level 1 staff when applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed