IT Support Engineer - Dublin, OH

Military Spouse Corporate Career Network•Dublin, OH

2d•Onsite

About The Position

We are seeking an IT Support Engineer for a full-time, on-site role. The position primarily provides Level 1 support in a modern Microsoft environment and offers an early-career IT professional the opportunity to gain hands-on experience. Candidates with Level 2 experience are also welcome and may take ownership of escalations and advanced systems work as appropriate. The role supports a diverse technology environment focused primarily on Windows devices, Microsoft 365 services, and mobile device management. Support is provided remotely from the office to employees at client sites or other company locations. Periodic travel between company sites may be required, although the frequency varies. A driving license is considered a plus. Remote and hybrid work options are not available. As the employee develops or depending on their experience, the role may expand to include escalated troubleshooting, server and network administration, device management, security tools, scripting, documentation, and mentoring Level 1 staff.

Requirements

Experience or capability appropriate to a primarily Level 1 IT support role; Level 2 experience is also welcome.
Ability to support Windows devices and Microsoft 365 services.
A willingness to learn and take on hands-on IT support work.

Nice To Haves

Level 2 IT support experience.
A driving license.
Experience with Windows Server, Ubuntu Linux, network infrastructure, Microsoft Intune, Samsung Knox, Google Workspace, security tools, PowerShell, or Bash, where relevant to expanded Level 2 responsibilities.

Responsibilities

Act as the first point of contact for IT support requests received on-site, by email, or through the ticketing system.
Troubleshoot hardware and software issues on Windows desktops and laptops, with limited MacBook support.
Provide support for Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
Manage user accounts and access through Microsoft Entra (Azure AD).
Support mobile devices, primarily iPhones.
Troubleshoot Wi-Fi and VPN connectivity issues.
Assist with onboarding and offboarding, including device setup and account provisioning.
Document support cases and resolutions and maintain accurate records.
Provide remote IT support to employees working at client premises or in remote offices.
As applicable, resolve escalated and complex technical issues from Level 1 and perform advanced Windows and occasional MacBook troubleshooting.
As applicable, administer and maintain Windows Server systems and provide basic support and administration for Ubuntu Linux servers.
As applicable, provide basic support for network infrastructure, including VPNs, switches, and firewalls.
As applicable, administer Microsoft Entra (Azure AD) and Microsoft 365 services.
As applicable, manage Windows and Android devices using Microsoft Intune, Samsung Knox, and Google Workspace.
As applicable, support endpoint protection, encryption, and MFA security tools.
As applicable, automate tasks using PowerShell or Bash scripting.
As applicable, create and maintain technical documentation and internal best practices.
For experienced hires, provide mentoring and guidance to Level 1 staff.