IT Support Engineer

FloresHR, LLC • Charlotte, NC

3h • Hybrid

About The Position

The IT Support Engineer role is responsible for providing fast and useful technical assistance on computer systems. This role will answer questions/concerns regarding basic technical issues and offer advice to solve them. This person must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with complicated situations. As a representative of the company and the Information Technology department, this position has a responsibility to maintain business relationships and the credibility and goals of the firm, the department, and all team members. The IT Support Engineer reports to the IT Manager.

Requirements

• Minimum of 2 years’ experience working in a help desk environment.
• Graduate of a bachelor’s degree, preferably a BS/Computer Science, MIS preferred but not required.
• Tech savvy individual with working knowledge of computer systems, mobile devices, and other tech products, and the ability to diagnose and resolve basic technical issues.
• Experience working in a cloud environment; preferably Azure/Entra.
• Skills with device security (Intune, Microsoft Defender), endpoint detection & response.
• Detail oriented and organized to keep track of technical support cases.
• A candidate with excellent written and verbal communication skills, especially as it relates to explaining technical concepts to non-technical users.
• An individual who understands the value of providing a high level of customer service.

Responsibilities

• Serve as the first point of contact for team members seeking technical assistance over the phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Assist in the onboarding process for new hires, including providing necessary equipment and resources.
• Track the assignment of equipment to employees, ensuring proper distribution, usage, and timely returns.
• Collaborate with HR and cross-functional teams to manage the separation process for employees leaving the company.
• Install, make changes, and repair computer hardware and software.
• Determine the best solution based on the issue and details provided by team members.
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in logs.
• Pass on any feedback or suggestions by team members to the appropriate internal team.
• Perform other duties as assigned.
• Maintain quality work that exemplifies and promotes our company’s core values.

Benefits

• Competitive medical, dental, and vision benefits for employees and their families.
• Company funded HSAs.
• Pre- and Post-tax 401ks with a company match up to 5%.
• Life Insurance.
• Accident Insurance.
• Pet insurance.
• Generous vacation policy.
• Life Balance Reimbursement Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level