IT Support Engineer

Hunting•Fryeburg, ME

8d•Hybrid

About The Position

Hunting, Dearborn Division is seeking a self-motivated, detail-oriented IT Support Engineer. The “IT Support Engineer – Desktop & Infrastructure” role is a hybrid role which primarily serves as a member of the local business unit IT support team but also is a member of the global infrastructure systems team. The role will be responsible for day-to-day technical support as needed by the local business unit, and working tickets escalated by level 1 support members. As a secondary responsibility, the employee will assist the systems team in maintenance of the server infrastructure of Hunting Energy Services globally. This may include activities associated with documentation, implementation, operations and end user support for the servers, virtual infrastructure, storage, monitoring, backups, disaster recovery replication and cloud infrastructure/authentication as needed by the team. We are an enterprise that is heavily utilizing Microsoft operating systems and VMware for virtualization. For server hardware, we standardize on Cisco UCS and for Storage, HPE Nimble/Pure. Hands-on cross-training by our systems engineers will increase the knowledge and experience of the employee as they grow familiar with our environment and standards. Many tasks that will be performed will be in supporting the Sr. Systems Engineers with projects they are leading. The candidate will need to learn and follow current procedures, adhering to change management controls and escalating technical issues for input and guidance as required. At Dearborn, we innovate and collaborate with global technology leaders to make the world a better place, from undersea to outer space. A leader in manufacturing of highly advanced, precision machined components, Hunting Dearborn machines specialty alloy products to blueprint, providing solutions to our global customer's toughest challenges in industries spanning aerospace and defense, space exploration, power generation, petroleum, nuclear, sub-surface, transportation, and a host of commercial industries, from our state-of-the-art facility. We provide a competitive benefits package, training, and development opportunities all while working for a stable employer.

Requirements

Experience with Windows Server 2016/2022/2025 administration
Experience with VMware vCenter administration and ESXi deployment
Minimum of 3 years related experience in modern data center technologies
Deep knowledge in the following technologies: UCS Blade Servers or other physical server experience, Storage Infrastructure (HPE Nimble, Pure), Cohesity Backup Support, Microsoft Dynamics 365, Citrix XenApp / XenDesktop, Virtual Networking within vSphere, Microsoft Active Directory Domain Forest Administration, DNS Administration, GPO Administration
Familiarity with ManageEngine ServiceDesk for incident management
Demonstrated behaviors with accountability and taking ownership
Ability to work both independently and in a group
Good team player, willing to share knowledge with the team
Strong desire to learn and grow your skill
Practical experience with remote monitoring tools
Excellent communication skills, writing skills, problem solving skills
Extreme efficiency in Microsoft Office: Excel, Word, Visio, etc. Ability to work with team to build project schedules and timelines
Positive attitude, patience and excellent customer service skills
High school diploma or equivalent.

Nice To Haves

Bachelor’s degree in computer science, MIS, Math, Engineering or Business Administration plus 1 year information systems experience – OR – a bachelor’s degree plus 3 years information systems experience, reflecting increasing levels of experience – OR – 6 years of information systems experience including a high school diploma or GED reflecting increasing levels of responsibility.

Responsibilities

Provide escalation support to helpdesk for local business unit support.
Work closely with the rest of the support staff on-site for the business unit support.
Assist system team with organizing the monitoring system to ensure all servers/applications are included and monitored.
Alert monitoring using our monitoring tools to keep our team’s finger on the pulse and assist us with providing speedy response to systems outages.
Deploy, test, maintain and troubleshoot server equipment both physical and virtual with the assistance of the other members of the systems team.
Create, maintain, and update diagrams/documentation of evolving systems environment and operational procedures with assistance from the systems team.
Interface and communicate with customers on support requests / follow through to completion and provide updates through helpdesk application.
Learn about other IT groups and business units within Hunting to work together on the common goal of keeping the business operational.
Travel to offices in-region from time to time for project work is possible.