IT Support Engineer

Cross Link Consulting•North Augusta, SC

2d•$40,000 - $50,000•Onsite

About The Position

Cross Link Consulting of North Augusta, SC is seeking to hire a full-time IT Support Engineer to be the trusted technical resource our customers need. This is a hands on, mid level IT support position focused primarily on remote technical support, software troubleshooting, Microsoft 365 administration, cybersecurity response, and resolving client technology issues. In this position, you will earn a salary of $40,000-$50,000/year, based on experience. We also offer a great company culture with excellent perks including healthcare benefits, flexible hours, independence, and training and continuing education. Our community needs humble, grateful, caring stewards who are driven to serve others. If you embody these values and are driven to help people with their technology challenges, then read on! At Cross Link Consulting, we don't fix computers, we serve people! We are a Managed Services Provider (MSP) offering IT support, cybersecurity, and strategic technology services to businesses and organizations across the Greater Augusta and Central Savannah River Area. Over the years we've built something more than outsourced IT - we've become "the friendly IT department down the hall." We believe our success comes from more than technical know-how; it comes from people who are called to serve others. Our team thrives when we put our clients first, solve problems with creativity, and protect people from risk with diligence. That's why we foster a company culture that values both professional excellence and personal calling. A Day in the Life as an IT Support Engineer As an IT Support Engineer at Cross Link, you will serve as one of our primary resources for incoming remote support requests. You will take ownership of issues from initial troubleshooting through resolution, escalation, or coordination with the appropriate vendor or team member. The client relationship built through each interaction is yours. That ownership is the core of what makes this role meaningful. A typical day runs wide: a printer down at one client site, a new employee to onboard and provision at another, and even a suspicious email forwarding rule flagged in Microsoft 365 that needs a judgment call before the end of the business day. You triage, prioritize, and execute because you know your craft. Alongside the reactive work, you carry a standing slate of scheduled responsibilities. Weekly software update cycles, monthly backup reviews, and recurring email security alert reviews are yours to own and keep consistent. Clients count on that consistency even when nothing feels urgent. A significant part of the client base operates in the accounting, legal, and public health verticals, which means the applications on their desktops are not always standard issue. Getting fluent in the professional tax, accounting, and practice management software these industries run on is part of becoming effective in this role. Security is woven into the day, not bolted on at the end. Reviewing endpoint protection alerts, investigating phishing reports, and responding to suspicious account activity in Microsoft 365 are regular touchpoints. Clients trust us to catch what they miss, and you'll play an important role in protecting them.

Requirements

A serving mindset for client and team interactions
Humility and a desire for the team to succeed
Passion and drive to work hard, take ownership, and seek additional responsibility
Good judgment and intuition with uncompromising integrity
2+ years of IT support experience
Strong software troubleshooting and analytical problem solving skills
High aptitude and demonstrated ability to manage and troubleshoot: Windows desktop and laptop environments (hardware and OS)
High aptitude and demonstrated ability to manage and troubleshoot: Microsoft 365 administration (user accounts, Exchange, Teams, SharePoint)
High aptitude and demonstrated ability to manage and troubleshoot: Entra ID / Azure AD (account management, conditional access, permissions)
High aptitude and demonstrated ability to manage and troubleshoot: Endpoint security and EDR platforms
High aptitude and demonstrated ability to manage and troubleshoot: Email security and phishing investigation
High aptitude and demonstrated ability to manage and troubleshoot: Printer and peripheral troubleshooting
High aptitude and demonstrated ability to manage and troubleshoot: VPN client configuration and connectivity troubleshooting
High aptitude and demonstrated ability to manage and troubleshoot: User onboarding and offboarding workflows

Nice To Haves

Experience supporting clients in accounting, legal, or healthcare verticals
Experience troubleshooting line of business applications
Knowledge of cloud backup and disaster recovery solutions
Experience with email security platforms and alert review workflows
Experience mentoring or supporting less experienced technicians
Knowledge of cybersecurity best practices at the SMB level
Proficiency with remote monitoring and PSA/ticketing platforms
Certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications are a plus but not required

Responsibilities

Serve as a primary resource for incoming remote support requests.
Take ownership of issues from initial troubleshooting through resolution, escalation, or coordination with the appropriate vendor or team member.
Manage and troubleshoot Windows desktop and laptop environments (hardware and OS).
Perform Microsoft 365 administration (user accounts, Exchange, Teams, SharePoint).
Manage and troubleshoot Entra ID / Azure AD (account management, conditional access, permissions).
Handle endpoint security and EDR platforms.
Investigate email security and phishing reports.
Troubleshoot printers and peripherals.
Configure VPN clients and troubleshoot connectivity.
Manage user onboarding and offboarding workflows.
Perform weekly software update cycles.
Conduct monthly backup reviews.
Perform recurring email security alert reviews.
Become fluent in professional tax, accounting, and practice management software used by clients in accounting, legal, and public health verticals.
Review endpoint protection alerts.
Respond to suspicious account activity in Microsoft 365.