IT Support Engineer
Muon Space•San Jose, CA
•Onsite
About The Position
Muon seeks an IT Support Engineer to join our IT team. The ideal candidate is a hands-on problem solver who thrives in a fast-paced environment, enjoys helping people, and takes pride in keeping systems running smoothly. This role is the front line of internal IT support — you'll be the person our team turns to when they need help getting set up, staying connected, and staying productive. This position is fully on-site at our San Jose office, five days per week.
Requirements
- 2+ years of experience in an IT support, help desk, or systems administration role
- Hands-on experience with Okta or a similar identity provider (user lifecycle, SSO, MFA)
- Working knowledge of Google Workspace administration (user management, groups, security settings)
- Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPN)
- Experience setting up and supporting macOS and Windows endpoints in a corporate environment
- Strong troubleshooting methodology and ability to prioritize competing requests
- Excellent communication skills — able to explain technical issues clearly to non-technical users
- Able to work with minimal supervision, be proactive and reliable
Nice To Haves
- Experience with MDM solutions (WorkSpaceOne, Jamf, Kandji, or Intune)
- Familiarity with scripting or automation (Bash, Python, or PowerShell) for IT workflows
- Exposure to cloud infrastructure (AWS) or infrastructure-as-code tools
Responsibilities
- Serve as the primary point of contact for daily help desk requests, triaging and resolving hardware, software, and connectivity issues for all employees
- Set up, configure, and deploy new user workstations (macOS, Windows, Linux), including standard software, security tooling, and peripheral equipment
- Administer Okta for user provisioning, deprovisioning, MFA enrollment, application assignments, and group management
- Manage Google Workspace accounts, groups, shared drives, and organizational unit policies
- Troubleshoot network connectivity issues including Wi-Fi, VPN, DNS, and DHCP across office and remote environments
- Maintain IT asset inventory, track hardware lifecycle, and coordinate equipment procurement and disposal
- Create and maintain internal IT documentation including onboarding guides, troubleshooting runbooks, and knowledge base articles
- Support conference room A/V equipment and video conferencing systems
- Collaborate with the Security Engineering team on endpoint security, patch management, and access control policies
Benefits
- medical, dental, and vision insurance
- a 401k retirement plan
- short & long term disability and life insurance
- three weeks paid vacation for new employees
- 12 paid holidays
- unlimited sick time
- paid parental leave
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
