IT Support Engineer

Apicha Community Health Center•New York, NY

3d•$24 - $29•Hybrid

About The Position

Apicha Community Health Center aims to improve community health by providing access to comprehensive primary care, preventive health services, mental health, and supportive services. The center is dedicated to delivering high-quality, culturally competent services that enhance the quality of life. It also advocates for and offers a welcoming environment for underserved and vulnerable populations. We are seeking an IT Support Engineer to work between our Manhattan and Jackson Heights locations.

Requirements

High school diploma with substantial computer software and hardware knowledge required.
Working knowledge of security and privacy concepts required.
Technologically savvy with working knowledge of operating systems and office software and hardware required.
Excellent written and verbal communication skills in English required.
Ability to resolve complex issues in a timely fashion, assessing the impact of interrelated systems independently, relying upon self-motivated professional development of skill set required.
Good attention to detail required.
Ability to initiate and work independently and be a good team player required.
Willing to work nights and/or weekends as needed required.

Nice To Haves

Bachelor's degree in Computer Science preferred.
Three years of hands-on experience or A+ certified preferred.
Prior Healthcare IT experience preferred.

Responsibilities

Fielding requests from users to resolve simple and complex computer software and hardware problems.
Traveling to all current and planned APICHA facilities and remote locations as needed.
Providing services including answers to inquiries on how to set up and use specific software, technical printer support, word processing, e-mail, and operating system issues.
Contacting software and hardware product support vendors to correct, replace or provide technical support and information.
Providing 1st and 2nd level support for PCs, Printers, Local Area Network, applications and data communication devices for Providers and support staff.
Recording all support tickets in the designated tracking system.
Maintaining and responsible for IT Inventory.
Creating and managing user accounts for various systems used by APICHA.
Building out Desktop and Laptop PCs and distributing them.
Learning basic data reporting and analysis (using tools such as SQL Manager, Excel).
Creating electronic presentations and basic statistical graphics as necessary.
Working in a diverse cultural healthcare environment in a professional manner.
Lifting and moving up to 25 lbs on a regular basis and 50 lbs as needed.