IT Support Engineer

PRIORITY AMBULANCE LLC•Scottsdale, AZ

1d•Onsite

About The Position

Provides IT support to operations as directed. Specifies, sets up, and/or installs or coordinates with vendors to install IT hardware including PCs, laptops, tablet devices, printers, modems, and cell phones. Specifies, sets up, and/or installs or coordinates with vendors to install IT software including MS Office, Zoll CAD, Zoll Billing, Zoll Navigator, and Zoll Crew Scheduler. Provides support and troubleshooting in coordination with vendors on all IT hardware and software. Assists in maintaining IT system security via setup and maintenance of firewalls, anti-virus software, password protection systems, and other measures. Generates reports as required to assist management in ensuring the effectiveness, integrity, and security of IT systems. Performs other duties related to IT operations as directed. Reports to the Regional President and collaborates with Local VPO’s & DO’s.

Requirements

Must be able to type/keyboard at least 40 WPM.
Must have basic understanding of all Zoll software packages.
Must be proficient with all Microsoft Office software packages.
Must have a basic knowledge of website development and design.
Must be knowledgeable in use of Windows, HTML/PHP, .NET and SQL.
Must have a basic knowledge of vehicular mounted modems and GPS/AVL systems.
Must have very good administrative skills including organizing, filing and basic math.
Must have good project management skills and be able to simultaneously lead multiple projects.
Must have at least five years experience in the IT field including hardware set up and trouble shooting, software installation and trouble shooting, systems administration and systems security.
Must have a minimum of Associates degree in computer science, Bachelors degree preferred.
Must have a good technical understanding of personal computers, tablet devices, telephone systems and associated hardware.

Responsibilities

Specifies, sets up, and/or installs or coordinates with vendors to install IT hardware to include: PCs, laptops, tablet devices, printers, modems and cell phones.
Specifies, sets up, and/or installs or coordinates with vendors to install IT software to include: MS Office, Zoll CAD, Zoll Billing, Zoll Navigator and Zoll Crew Scheduler.
Provides support and troubleshooting in coordination with vendors on all IT hardware to include: PCs, laptops, tablet devices, modems and cell phones.
Provides support and troubleshooting in coordination with vendors on all IT software to include: MS Office, Zoll CAD, Zoll Billing, Zoll Navigator and Zoll Crew Scheduler.
Sets up and maintains local and company-wide networks.
Specifies, sets up, and ensures security in coordination with vendors for local operations wireless systems.
Specifies, sets up, and ensures security in coordination with vendors for local operations mobile vehicular modems systems.
Specifies, sets up, and ensures security in coordination with vendors for local operations telephone systems.
Assists in maintaining IT system security via firewalls, anti-virus software, password protection, and other measures.
Assists in maintaining the company’s compliance with HIPPA regarding the security of protected patient information.
Ensures the security of all company computer systems by adhering to security procedures and utilizing appropriate password policies.
Ensures security of buildings, vehicles, equipment, systems, and all other company property.
Acts at all times with his/her personal safety in mind, as well as the safety of others.
Maintains security and privacy of all company and patient information at all times in accordance with HIPPA and all other local, state, and federal regulations.
Maintains security and privacy of all confidential and proprietary company information at all times in accordance with company policy.
Reports to assigned shifts properly groomed and attired and on time unless proper notification has been made.
At all times sets an example of professionalism and leadership for others to follow.
Performs other duties as directed by management.
Generates reports as required to assist management team in ensuring effectiveness, integrity and security of IT systems.