IT Support Engineer

Indie Semiconductor•San Jose, CA

22d

About The Position

The IT Support Engineer provides in-person and remote technical support to end users across indie’s offices in the Americas, EMEA, and APAC. The role focuses on employee onboarding and offboarding, break-fix support, endpoint management, user accounts, and keeping desktop systems efficient and secure. The position reports to the North American (NA) IT Operations Supervisor and works closely with the global IT team.

Requirements

3–5 years of experience in IT end-user support or a related role.
Proficiency with Windows and macOS operating systems.
Experience administering Microsoft 365, including Exchange Online, Teams, SharePoint, and OneDrive.
Familiarity with Active Directory, Microsoft Entra ID, and basic networking concepts, including TCP/IP, DNS, DHCP, and Wi-Fi.
Experience with IT ticketing systems such as Jira Service Management or ServiceNow and other support tools.
Familiarity with ITIL practices, including incident, request, problem, and change management.
Knowledge of remote desktop tools and VPN technologies.
Understanding of IT security principles and best practices.
Knowledge of Atlassian tools such as Jira, Confluence, and Jira Service Management.
Knowledge of software deployment tools such as Windows Autopilot and Automox.
Strong problem-solving skills and attention to detail.
Excellent verbal and written English communication skills.
Ability to work independently and as part of a team, explain technical concepts clearly to non-technical users, and collaborate with a global team across time zones.
Customer-service orientation and a proactive approach to IT support.
Flexibility to work unusual and variable hours or schedules without supervision, including holidays, evenings, or weekends.
Ability to lift and carry up to 25 pounds; the role may require standing, walking, and sitting for extended periods.

Nice To Haves

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.
CompTIA A+, Network+, or Security+ certification; Microsoft 365 Certified: Endpoint Administrator Associate certification; or equivalent.
Linux operating-system experience.
Experience with Atlassian Cloud.
Knowledge of mobile device management, such as Microsoft Intune.

Responsibilities

Coordinate resolution of hardware and software problems and monitor reported issues through resolution in accordance with service-level agreements.
Keep the NA IT Operations Supervisor informed about unresolved problems and outstanding issues.
Provide PC and end-user technical support, monitor IT tickets, update the knowledge base, train users, assist with problem resolution, and maintain documentation.
Collaborate with the global IT team on documentation, training materials, and knowledge-base maintenance.
Help users troubleshoot and use desktop software, including Microsoft Office applications, Google Workspace, Adobe, Jira, and Confluence.
Assist with configuring and setting up servers and workstations in the computing environment.
Maintain inventory and tracking of technical hardware and software assets.
Manage employee onboarding and offboarding, account provisioning and deprovisioning, and device setup and recovery.
Deploy, patch, and manage Windows and macOS endpoints using endpoint management tools, and ensure devices meet security and compliance baselines.
Administer user identities and access in Active Directory and Microsoft Entra ID, including MFA, group membership, and license assignment.
Plan and manage assigned projects to complete required activities on time.
Recommend future upgrades.
Support meeting-room and collaboration technology, including Microsoft Teams Rooms and video-conferencing equipment.
Maintain systems and system security.
Support and administer on-premises Jira and Confluence, Microsoft 365 services (Exchange Online, SharePoint, OneDrive, and Teams), and Active Directory.
Perform other duties as assigned.