IT Support Engineer
About The Position
Persistent Systems is seeking an IT Support Engineer to provide administration and internal IT support to a geographically dispersed user base. The role supports company PCs, printers, servers, phones, and related equipment, including end-user assistance, software license tracking, and maintenance, upgrades, and configuration of Windows 10 and Ubuntu systems. The engineer responds to software and hardware issues, diagnoses and resolves system problems, and provides technical guidance to users. The position also involves managing support tickets and communicating resolutions to end-users, supporting onboarding, and maintaining IT equipment, software, and licenses.
Requirements
- Associate degree in Computer Science or a related field, or equivalent experience.
- At least 2 years of helpdesk or related computer support experience.
- Experience with Windows, Linux, Android, and iOS operating systems.
- Advanced knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
- Basic networking and TCP-IP knowledge.
- VOIP and IP telephony knowledge.
- Must have a United States security clearance or the ability to obtain one.
Nice To Haves
- Bachelor’s degree in information systems, computer science, or a related field.
- Scripting and desktop automation experience.
- Basic server administration experience.
Responsibilities
- Provide helpdesk support and resolve issues for end-users.
- Monitor and respond promptly to requests received through the IT helpdesk.
- Open, track, and close support tickets and report back to end-users.
- Document and update internal technical procedures and How-To guides.
- Automate and manage Windows and Linux workstation setup and deployment for new employees, including hardware and software.
- Provide O365 user and workstation administration.
- Support onboarding of new users.
- Maintain inventory of equipment, software, and software licenses.
- Assign users and computers to appropriate groups in Active Directory.
- Perform timely workstation hardware and software upgrades and maintenance releases.
- Administer and provide internal support for PCs, printers, servers, phones, and related equipment.
- Perform PC maintenance, upgrades, and configurations on Windows 10 and Ubuntu systems.
- Diagnose and resolve software, hardware, and other system issues, providing technical expertise and guidance.
Benefits
- Medical, dental, vision, life, and disability insurance.
- Paid time off, including sick time and vacation time.
- Flexible spending accounts.
- 401(k) plan with company match.
- Fitness membership reimbursement.
- Tuition assistance.
- Mental health benefits.
- Pet discounts.
- Eligibility for a yearly discretionary bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
