IT Support Engineer
About The Position
UZURV is seeking a proactive, collaborative IT Support Engineer to support its mission-driven, fast-growing assisted mobility company. The role is part of the company’s technical resource team and supports essential systems, endpoint security, and staff technical needs. The engineer administers Google Workspace, SAML/SSO integrations, and endpoint detection and response tools; provides desktop support; manages user accounts, laptops, and IT assets; oversees support tickets; and handles device security, routine maintenance, documentation, and process improvements. The role also works with cross-functional teams to resolve recurring issues and stays current on IT technologies and best practices.
Requirements
- 3–5 years of IT administration or systems support experience in a hybrid or multi-site environment.
- Hands-on experience troubleshooting MacBooks.
- Experience managing user requests through IT ticketing systems such as Zendesk, Jira, or similar.
- Experience with Google Workspace, SAML/SSO, and endpoint protection tools such as CrowdStrike or SentinelOne.
- Experience managing MDM/EDR and a solid understanding of IT asset management.
- Familiarity with network fundamentals, including Wi-Fi troubleshooting, VPN, and routers/switches.
- Clear, patient communication with non-technical users.
- Organized, proactive, and able to thrive in a fast-paced, collaborative environment.
Responsibilities
- Administer Google Workspace, SAML/SSO integrations, and endpoint detection and response (EDR) tools.
- Provide responsive desktop support and troubleshoot hardware, software, and network issues.
- Set up, modify, and deactivate user accounts; configure and deploy laptops; and maintain accurate IT asset inventory.
- Log, track, and manage support requests using Zendesk or a similar ticketing system.
- Manage device encryption and endpoint protection, and perform light information security duties.
- Execute routine system updates, patching, and preventive maintenance for computers and peripherals.
- Create and maintain technical documentation, user guides, and troubleshooting resources.
- Collaborate with cross-functional teams to identify recurring issues and propose long-term solutions.
- Keep current with new software, emerging technologies, and IT systems management best practices.
Benefits
- Competitive compensation
- 401(k) with company match
- Comprehensive healthcare benefits
- Generous PTO and paid holidays
- Training and development courses
- Safe and collaborative work environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
