IT Support Engineer
About The Position
We are looking for a proactive and collaborative IT Support Engineer to join our mission-driven team at UZURV, where your daily work will directly support our goal of providing accessible mobility for everyone. You'll be part of the go-to technical resource team for our fast-growing company, managing essential systems like Google Workspace, ensuring our endpoints stay secure, and delivering top-notch technical support to our staff. If you bring 3–5 years of IT administration experience, love solving problems, and want to thrive in a welcoming environment where your contributions truly make an impact, we’d love to meet you!
Requirements
- 3–5 years of IT administration or systems support experience in a hybrid or multi-site environment.
- Hands-on experience troubleshooting MacBooks
- Managed user requests through IT ticketing systems (Zendesk, Jira or similar).
- Experienced with Google Workspace, SAML/SSO, and endpoint protection tools (e.g., CrowdStrike, SentinelOne).
- Managed MDM/EDR and have a solid understanding of IT asset management.
- Familiar with network fundamentals (Wi-Fi troubleshooting, VPN, routers/switches).
- Communicate clearly and patiently with non-technical users.
- Organized, proactive, and thrive in a fast-paced, collaborative environment.
Responsibilities
- Administer Google Workspace, SAML/SSO integrations, and endpoint detection & response (EDR) tools.
- Provide responsive desktop support and troubleshoot hardware, software, and network issues.
- Set up, modify, and deactivate user accounts; configure and deploy new laptops; maintain accurate IT asset inventory.
- Utilize Zendesk (or similar systems) to log, track, and manage support requests.
- Manage device encryption, endpoint protection, and light information security duties.
- Execute routine system updates, patching, and preventive maintenance for computers and peripherals.
- Create and maintain technical documentation, user guides, and troubleshooting resources.
- Partner with cross-functional teams to identify recurring issues and propose long-term solutions.
- Keep current with new software, emerging technologies, and best practices in IT systems management.
Benefits
- Competitive compensation
- 401(k) with company match
- Comprehensive healthcare benefits
- Generous PTO and paid holidays
- Training & Development courses
- A collaborative, team-based work environment
- A mission-driven culture where your work has real impact
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
