IT Support Engineer - Hornell, NY
Merge IT•Hornell, NY
•Onsite
About The Position
Our enterprise-level client is seeking to add an IT Support Engineer to the team in Hornell, NY. This part-time role focuses on O365 support, Autopilot provisioning, asset management, and general desktop troubleshooting. The ideal candidate will be a hands-on problem solver with a strong understanding of Windows-based environments and standard IT support practices.
Requirements
- 1–3 years of experience in a deskside or technical support role
- Proficient in Microsoft 365 suite and Windows 10/11 environments
- Experience with Windows Autopilot and device provisioning
- Strong communication and customer service skills
- Ability to work independently and manage time effectively
- Basic understanding of asset lifecycle and inventory tools
Nice To Haves
- Experience in a corporate IT environment
- Familiarity with ServiceNow or similar ITSM tools
- A+ or Microsoft certifications a plus
Responsibilities
- Provide deskside support for Microsoft O365 applications (Outlook, Teams, OneDrive, etc.)
- Configure and deploy devices using Windows Autopilot
- Track, manage, and update hardware inventory and asset records
- Perform basic troubleshooting for desktops, laptops, and peripheral devices
- Support end users with day-to-day technical issues and escalate when necessary
- Document all support activities and resolutions in the ticketing system
Benefits
- extensions and full-time conversion possible with good performance
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
