IT Support Engineer

Custom Computer Specialists • Cleveland, OH

7h • Hybrid

About The Position

We’re seeking an IT Support Engineer to provide hands-on technical support for end users, systems, and applications. This role is key to maintaining reliable IT operations and delivering a strong customer experience across onsite and remote environments.

Requirements

• 2–5 years of IT support or help desk experience
• Strong knowledge of Windows and Microsoft 365
• Basic networking knowledge (TCP/IP, DNS, DHCP, VPN)
• Experience with ticketing systems and remote tools
• Strong troubleshooting, communication, and customer service skills

Nice To Haves

• Experience with Azure, Intune, or SCCM
• Exposure to cybersecurity tools (MFA, EDR)
• Certifications (CompTIA A+, Network+, Microsoft)

Responsibilities

• Provide Tier 1–3 support for devices, software, and systems
• Troubleshoot hardware, software, and network issues
• Manage service tickets and meet SLAs
• Support Microsoft 365, Windows OS, and Azure AD
• Handle user account setup, onboarding, and offboarding
• Assist with networking (VPN, Wi-Fi, firewalls)
• Perform system updates, patching, and maintenance
• Document issues and escalate when needed

Benefits

• Medical and dental plans
• Company paid vision and short and long term disability plans
• Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
• 401K with employer match
• Tuition reimbursement
• Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
• Company paid life Insurance
• Paid holidays and vacation
• Technical certification gift card rewards program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed