IT Support Engineer
Inn-Flow•Raleigh, NC
•Hybrid
About The Position
We are seeking an IT Support Engineer to support and maintain our Microsoft 365 environment and end-user systems across Windows and macOS platforms. This role is responsible for delivering Tier 1–2 technical support, managing user access, and ensuring secure, reliable IT operations across core business applications.
Requirements
- 2+ years of IT support experience
- Hands-on experience supporting both Windows and macOS environments
- Strong experience with Microsoft 365 and Azure AD / Entra ID
- Experience with Intune or similar endpoint management tools
- Experience administering SaaS applications (user provisioning, SSO, permissions)
- Solid understanding of networking fundamentals
- Strong troubleshooting and customer service skills
Responsibilities
- Provide Tier 1–2 support for Windows and macOS desktops/laptops and peripherals
- Administer and support Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
- Manage user accounts, licenses, and access in Azure AD / Entra ID
- Configure and maintain endpoint devices using Intune or endpoint management tools (Windows & macOS)
- Administer and support additional SaaS platforms (e.g., Zoom, Slack, Asana, and other business applications), including user provisioning and permissions management
- Troubleshoot email, authentication, MFA, device compliance, and connectivity issues
- Support basic networking (VPN, Wi-Fi, DNS, DHCP)
- Apply patches, updates, and security policies
- Maintain technical documentation and IT asset inventory
Benefits
- Health, dental, and vision insurance
- Short-Term Disability & Life Insurance
- 401(k) with a generous employer match
- Flexible vacation and PTO
- Paid holidays plus a floating holiday
- Paid volunteer time
- Hybrid work schedule with in-office collaboration on Tuesdays and Thursdays in our Raleigh office (remote Mondays, Wednesdays, and Fridays)
- A beautiful, modern office in downtown Raleigh
- Employer-paid monthly parking
- Monthly team socials and regular celebrations
- Quarterly all-hands meetings
- A culture rooted in recognition, collaboration, and growth
- Smart, kind, and genuinely fun people who care about their work - and each other
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
