IT Support Engineer (Hybrid, $90-$115k)

Conveo.ai•New York, NY

5d•$90,000 - $115,000•Hybrid

About The Position

Conveo is hiring a global IT Support Engineer based in New York. The role is the second position on the IT team, working alongside and reporting to the IT Manager in London. It provides day-to-day ownership of support, devices, access, and the office for colleagues in the US, UK, and Belgium, while the IT Manager focuses on strategy, security, and governance. The New York location provides local support coverage for the growing US team and extends the IT team's working day across regions. The engineer will work with Conveo's existing tools, including Okta with SSO and SCIM, Google Workspace, Iru for macOS management, Notion, 1Password, Vanta, and internal AI agents. The role includes resolving user requests, administering identity and SaaS services, managing onboarding and offboarding, maintaining the macOS fleet and office technology, and improving IT processes through documentation, self-service, and appropriate automation. The role also supports IT controls and evidence for ISO 27001, ISO 27701, SOC 2, and ISO 42001, as well as customer security questionnaires and vendor assessments. Over time, the position can grow into ownership of a defined set of controls, deeper identity and access governance, AI governance, and responsibility for the IT automation roadmap.

Requirements

Genuinely enjoys helping people and is personable, approachable, and empathetic.
Is meticulous and remains calm when issues occur; understands that access provisioning is a security control and knows when to seek another review.
Can work across time zones and communicate effectively in writing, documenting work without being prompted.
Thinks in processes and can identify and clearly explain improvements.
Cares about the physical work environment, including office AV and setup.
Has solid IT fundamentals, including macOS, networking basics, and SaaS administration.
Has hands-on experience with an identity provider and Google Workspace; experience with Okta or Entra ID is relevant, as is a track record of learning similar tools quickly.
Has previously managed onboarding and offboarding, including groups, roles, access changes, and secure deprovisioning.
Can work autonomously in a fast-changing environment without procedures for every situation.
Has experience with information security frameworks and customer security assessments.

Nice To Haves

Startup experience in a small, fast-moving organization.
Experience using agentic AI and a considered view of where agents are reliable and where human approval is needed.
Experience supporting a distributed or multi-country workforce.
Experience setting up request tracking from scratch, particularly in an organization seeking visibility without bureaucracy.
Experience in an early-stage IT function where processes were still being built.

Responsibilities

Provide clear, patient first-line support to colleagues across the US, UK, and Belgium.
Triage and resolve IT requests end-to-end, addressing root causes and documenting significant incidents.
Drive larger issues and vendor escalations to resolution, keep colleagues informed, and involve the IT Manager when appropriate.
Administer Okta, Google Workspace, Slack, Notion, and 1Password.
Process access requests through the approval workflow and maintain an accurate SaaS inventory.
Manage onboarding and offboarding end-to-end across regions, including access changes and secure deprovisioning.
Manage the macOS fleet through Iru, including blueprints, configuration profiles, security baselines, BYOD enrollment, and hardware lifecycle.
Help engineers with development environment issues, including tooling, permissions, and machine setup.
Own office AV, meeting booths, and hardware, and help maintain an effective office environment.
Design and improve recurring IT processes such as onboarding, access requests, and provisioning; determine what should be automated and where human approval is needed.
Establish a way to track IT work that provides visibility without unnecessary bureaucracy.
Create clear internal documentation, self-service guides, and a knowledge base usable by colleagues and helpdesk tooling.
Operate IT controls supporting ISO 27001, ISO 27701, SOC 2, and ISO 42001, including access reviews, evidence collection, and joiner-mover-leaver records.
Assist with customer security questionnaires and vendor assessments by providing clear and accurate information.
Support security and compliance certifications and grow into accountability for a defined set of controls.