IT Support Engineer (Hybrid - Columbia MD)

Tenable, Inc.•Columbia, MD

2d•$27 - $36•Hybrid

About The Position

Tenable is seeking a security-conscious IT Support Engineer to provide high-touch technical support for a global organization and take ownership of endpoint security. The role supports Windows and macOS environments, mobile devices, and business applications, with an emphasis on patching, compliance, vulnerability remediation, and minimizing downtime. It also provides white-glove support to executives and remote employees, including staff in global locations. The position provisions hardware and access for new hires, delivers IT orientation, and supports local office networks, Wi-Fi, and conferencing technologies. The engineer manages hardware through its lifecycle, from automated provisioning using Apple Business Manager to secure decommissioning and data destruction. The role collaborates with global InfoSec, Networking, and Systems Operations teams and uses AI tools to improve technical documentation and troubleshooting. The position is hybrid/on-site at Tenable’s headquarters in Columbia, Maryland, and is based in the United States.

Requirements

At least 3 years of technical support experience, ideally in a fast-paced or global high-tech environment.
Strong expertise configuring and troubleshooting Windows and macOS environments, including virtual machines, Active Directory, and DNS.
Hands-on experience with MSP/MDM tools such as JAMF and BigFix, and with a ticketing system such as ServiceNow.
Solid understanding of TCP/IP, Wi-Fi, and common information security practices.
Superior customer service and communication skills, including the ability to explain complex technical guidance to non-technical users.
Ability to lead or participate in internal IT projects independently.
Ability to work in a hybrid/on-site capacity at Tenable’s headquarters in Columbia, Maryland; the position is based in the United States.

Nice To Haves

Familiarity with AWS Workspaces, Okta, or security tools such as Nessus.
Certifications such as CompTIA A+, Network+, or Microsoft or Cisco credentials.
Experience with AI tools such as Google Gemini and Claude.

Responsibilities

Diagnose and resolve complex issues involving Windows and macOS, mobile devices, and core business applications.
Provide high-touch technical support to C-suite executives and remote global staff, helping minimize downtime for critical operations.
Use AI tools to accelerate technical documentation and create internal how-to guides.
Keep staff devices patched, compliant, and secure, including addressing vulnerability tickets.
Provision hardware and access to Tenable services and applications for new hires.
Conduct IT orientation training in person and remotely so new hires are provisioned and trained on their first day.
Maintain and troubleshoot local office networks, Wi-Fi, and conferencing technologies such as Zoom and Google Workspace.
Collaborate with global InfoSec, Networking, and Systems Operations teams and follow global IT processes.
Manage hardware through its lifecycle, from automated provisioning via Apple Business Manager to secure decommissioning and data destruction.
Lead or participate independently in internal IT projects.

Benefits

Medical, dental, vision, disability, and life insurance.
401(k) retirement savings with company match.
Employee stock purchase plan.
Employee referral program.
Flexible spending accounts.
Employee Assistance Program (EAP).
Education assistance.
Parental leave.
Paid time off (PTO).
Company-paid holidays.
Health and wellness events.
Community programs.
Variable compensation, including bonuses for non-sales roles, depending on company and individual performance.