IT Support Engineer (Hybrid - Columbia MD)

Tenable • Columbia, MD

1d • Hybrid

About The Position

Tenable is seeking a security-conscious IT Support Engineer to provide high-touch technical support to a global organization and help ensure user success and endpoint security. The role supports Windows and macOS environments, mobile devices, and core business applications; provides white-glove assistance to executives and remote staff; and helps minimize downtime through proactive infrastructure support and vulnerability remediation. The engineer uses AI tools to improve documentation and troubleshooting, provisions new hires, supports local office technology, collaborates with global IT teams, and manages hardware through its lifecycle. The position is based in the United States and requires hybrid or on-site work at Tenable’s headquarters in Columbia, Maryland.

Requirements

• At least 3 years of technical support experience, ideally in a fast-paced or global high-tech environment.
• Strong expertise configuring and troubleshooting Windows and macOS environments, including virtual machines, Active Directory, and DNS.
• Hands-on experience with endpoint management tools such as JAMF and BigFix, and a ticketing system such as ServiceNow.
• Solid understanding of TCP/IP, Wi-Fi, and common information security practices.
• Superior customer service and communication skills, including the ability to explain complex technical guidance to non-technical users.
• Ability to work in a hybrid or on-site capacity at the headquarters in Columbia, Maryland.
• Must be based in the United States.

Nice To Haves

• Familiarity with AWS WorkSpaces, Okta, or specialized security tools such as Nessus.
• Certifications such as CompTIA A+, Network+, or Microsoft or Cisco credentials.
• Experience using AI tools such as Google Gemini and Claude.

Responsibilities

• Diagnose and resolve complex issues involving Windows and macOS, mobile devices, and core business applications.
• Provide high-touch technical assistance to C-suite executives and remote global staff, maintaining minimal downtime for critical business operations.
• Use AI tools to accelerate technical documentation and the creation of internal how-to guides.
• Ensure staff devices are patched, compliant, and secure, including addressing vulnerability tickets.
• Provision hardware and access to Tenable services and applications for new hires.
• Conduct IT orientation training in person and remotely so new hires are provisioned and trained on their first day.
• Maintain and troubleshoot local office networks, Wi-Fi, and conferencing technologies such as Zoom and Google Workspace.
• Partner with global InfoSec, Networking, and Systems Operations teams to follow global IT processes.
• Manage the hardware lifecycle, from automated provisioning through Apple Business Manager to secure decommissioning and data destruction.
• Lead or participate independently in internal IT projects.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• 401(k) retirement savings with company match
• Employee stock purchase plan
• Employee referral program
• Flexible spending accounts
• Employee Assistance Program (EAP)
• Education assistance
• Parental leave
• Paid time off (PTO)
• Company-paid holidays
• Health and wellness events
• Community programs
• Variable compensation, including bonuses for non-sales roles, depending on company and individual performance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed