IT Support Engineer I

Camping World Holdings, Inc. • Bowling Green, KY

1d • $25 - $29 • Onsite

About The Position

The IT Support Engineer I provides first-line technical support for Camping World’s employees across retail, dealerships, call centers, distribution centers, and corporate offices. This entry-level role focuses on incident triage, basic troubleshooting, and exceptional customer service through the ServiceDesk. The engineer works under direct supervision, ensuring quick and accurate resolution of common IT issues while maintaining a professional, customer-centric approach.

Requirements

• 0–2 years of IT support or helpdesk experience.
• Basic understanding of Windows 10/11, Active Directory, and Office 365.
• Familiarity with ticketing systems and remote support tools.
• Excellent communication and customer service skills.

Nice To Haves

• A+ certification or equivalent experience preferred.

Responsibilities

• Serve as the first point of contact for IT issues in person or via phone, chat, or ticketing system.
• Diagnose and resolve basic hardware, software, and network connectivity issues.
• Log all incidents and requests accurately in the ITSM platform (ManageEngine ServiceDesk Plus Cloud).
• Escalate complex issues to Level II-IV support or appropriate groups.
• Assist users with password resets, account unlocks, VPN connectivity, and standard applications (O365, Teams, Outlook, etc.).
• Follow documented SOPs and knowledge base articles to ensure consistent support delivery.
• Maintain strong communication with end users to provide timely updates and closure confirmation.

Benefits

• Paid Time Off
• 401(k)
• Employee Assistance Program
• Good Sam Roadside Assistance
• discounts
• paid parental leave (if eligibility is met)
• Tuition Reimbursement (if eligibility is met)
• on the job training opportunities
• medical
• dental
• vision

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed