IT Property Support Engineer I

Caesars Entertainment•Columbus, NE

3d•Onsite

About The Position

The IT -MARKET ENGINEER I role supports IT systems used in front of house and back of house environments, including networks, hardware, software, and property-specific platforms such as PKMS, POS, and gaming systems. This role focuses on day-to-day system support, troubleshooting, and assisting with technology implementations to ensure reliable operations and positive guest experience while following organizational standards.

Requirements

Must be 19 years of age or older
Proficient in English verbal and written
Proficient with iOS devices
Flexible to work various shifts, weekends, and holidays
1–4 years of overall business experience, including hands‑on experience supporting or maintaining Information Technology systems
Strong analytical and problem‑solving skills with the ability to troubleshoot issues and support practical solutions.
Ability to provide technical input, recommendations, and assistance based on experience, working collaboratively with senior engineers and stakeholders
Effective communicator with the ability to clearly explain technical concepts to both technical and non‑technical audiences
Demonstrated ability to work productively in both collaborative and challenging situations
Experience working with vendors and service providers, assisting with coordination, issue resolution, and follow‑up
Contributes to a collaborative, team‑oriented environment through cooperation, reliability, and accountability
Adapts quickly to changing priorities and business needs while maintaining focus on service quality and delivery

Responsibilities

Supports the deployment of systems, tools, and processes for projects and initiatives under the guidance of senior Market Engineers.
Assists with tracking project tasks and ticket progress to help ensure work stays on schedule and meets service expectations.
Follows established standards and procedures, helping document updates and identify gaps or issues.
Meets assigned ticket quotas by resolving issues within defined SLAs and service expectations.
Supports project work by completing assigned tasks on time and helping ensure projects stay on schedule.
Works closely with Property IT leadership and business partners to understand requirements and help translate them into technical solutions.
Applies working knowledge of Caesars business processes, system platforms, and infrastructure to support solution design and daily operations.
Assists with vendor coordination, evaluations, and documentation related to compliance, and technical requirements.
Collaborates hands‑on with delivery and support teams to resolve issues and support business objectives.
Stays current with relevant technologies and tools, contributing ideas to improve system reliability, efficiency, and service quality.