IT Support Engineer I - Manufacturing Plant ONSITE

Vericast•Salt Lake City, UT

3d•$66,000 - $72,000•Onsite

About The Position

This position is responsible for technical support at all Vericast locations; analyzes and resolves faults, whether it is a major system crash or a forgotten password, while undertaking routine preventative measures and deploying new hardware to users.

Requirements

Bachelor’s degree or equivalent work experience
Experience supporting desktop and laptop hardware, Windows Server, Active Directory, application and OS patching, hardware, and software break-fix, and troubleshooting various internal applications and hardware.
Technically proficient in application/component or system; may act as an internal consultant.
Operating systems: Windows Systems with limited exposure to Linux environments
Ability to create and document standards and procedures.
Strong ability to analyze failures and prioritize resolution efforts.
Ability to support users and systems in a fast-paced, changing environment.
Maintain a positive attitude in all situations.
Flexibility to meet customer needs or project goals.
Basic scripting knowledge (PowerShell or similar)
Understanding of security best practices (patching, endpoint protection, least privilege)

Nice To Haves

A+ certifications

Responsibilities

Windows support including patch management and vulnerability management, along with system and hardware refreshes.
Work in ServiceNow working with Windows and many applications that support the business.
Provide on-call support along with upgrade deployments that maybe done on nights and weekends.
Provide training and technical support for users with varying levels of IT knowledge and competence while working closely with other departments/organizations and collaborating with other IT staff.
Identify process improvement needs and communicate these needs with leadership.
Adapt quickly to new processes and ever-changing technologies.
Project based work that will be led by the manager or other managers and status will need to be provided in a timely manner.