IT Support Engineer I - Manufacturing Plant ONSITE

Vericast•Salt Lake City, UT

3d•Onsite

About The Position

This position is responsible for technical support at all Vericast locations; analyzes and resolves faults, whether it is a major system crash or a forgotten password, while undertaking routine preventative measures and deploying new hardware to users. The Support Engineer I has responsibility for Windows support including patch management and vulnerability management, along with system and hardware refreshes. The Support Engineer I work in ServiceNow working with Windows and many applications that support the business. This position is required to provide on-call support along with upgrade deployments that maybe done on nights and weekends. The Support Engineer will provide training and technical support for users with varying levels of IT knowledge and competence while working closely with other departments/organizations and collaborating with other IT staff. The Support Engineer I will need to be able to identify process improvement needs and communicate these needs with leadership. The Support Engineer I will need to be able to adapt quickly to new processes and ever-changing technologies. This position will include Project based work that will be led by the manager or other managers and status will need to be provided in a timely manner.

Requirements

Bachelor’s degree or equivalent work experience.
Experience supporting desktop and laptop hardware.
Experience with Windows Server.
Experience with Active Directory.
Experience with application and OS patching.
Experience with hardware and software break-fix.
Experience troubleshooting various internal applications and hardware.
Technically proficient in application/component or system; may act as an internal consultant.
Experience with Windows Systems with limited exposure to Linux environments.
Ability to create and document standards and procedures.
Strong ability to analyze failures and prioritize resolution efforts.
Ability to support users and systems in a fast-paced, changing environment.
Maintain a positive attitude in all situations.
Flexibility to meet customer needs or project goals.
Basic scripting knowledge (PowerShell or similar).
Understanding of security best practices (patching, endpoint protection, least privilege).

Nice To Haves

A+ certifications

Responsibilities

Provide technical support at all Vericast locations.
Analyze and resolve faults, including system crashes and password resets.
Undertake routine preventative measures.
Deploy new hardware to users.
Provide Windows support including patch management and vulnerability management.
Perform system and hardware refreshes.
Work in ServiceNow with Windows and various business support applications.
Provide on-call support.
Perform upgrade deployments during nights and weekends.
Provide training and technical support for users with varying levels of IT knowledge.
Collaborate with other departments/organizations and IT staff.
Identify process improvement needs and communicate them to leadership.
Adapt quickly to new processes and technologies.
Participate in project-based work and provide timely status updates.