IT Support Engineer I

Applause•Framingham, MA

9d•$55,000 - $65,000•Hybrid

About The Position

Reporting to the Service Desk Manager, the IT Support Engineer I will assist with day-to-day Service Desk operations including resolving support requests, imaging workstations, and provisioning and training new users. Additionally, they may be called to assist the IT Operations Team with other projects as time permits.

Requirements

2+ years of experience in an IT support role
Technical knowledge of Windows 10 and 11 workstation operating systems
Working knowledge of Mac OS
A working understanding of computer networking
Experience with MS Office products (Word, Excel, Outlook)
Background in supporting a mixed environment of Windows and Mac end user devices
Excellent communication and interpersonal skills, with the ability to articulate complex technical concepts to a non-technical audience
Strong analytical and problem-solving abilities
Ability to work independently and as part of a team

Nice To Haves

VMware
IPSec VPNs
SSL VPN
RADIUS
802.11x
Active Directory
Linux OS
Mac OS X Server
Google Apps
Windows Server (2012,2016,2019)
Cisco IOS
Powershell
JAMF Pro

Responsibilities

Coordinate imaging and shipping of laptops to new hires
Manage laptop inventory to ensure devices are on hand for upcoming needs
Assist with troubleshooting efforts for computer hardware and software
Help fulfill support requests from a wide variety of issues
Desktop installation and support for Windows 11 and Mac OS corporate users
Assist with on-boarding of new users, including account provisioning and training
Work closely with the other IT team staff to effectively communicate issues and recommendations
Participate in an on-call rotation to provide 24x7 emergency coverage
Typically, 2 days in office each week for on-site support and coverage
Occasional work outside normal working hours for special projects or critical incidents