IT Support Engineer - Executive & Workplace Technology

Brillio•Dallas, TX

20h•Onsite

About The Position

Brillio is seeking a highly motivated, hands-on IT Support Engineer to provide onsite technology support for their Coppell corporate office. This role includes dedicated support for the CEO, executive leadership, conference rooms, and the overall workplace technology environment. The IT Support Engineer will act as a key onsite IT resource, independently troubleshooting and resolving a wide range of technology issues, and collaborating with global IT, Cloud, and Security teams as necessary. This is a high-visibility position that requires a responsive, resourceful individual comfortable in a fast-paced executive setting. The ideal candidate is a self-starter capable of taking ownership of issues from start to finish, communicating effectively with senior stakeholders, and adapting to changing business priorities. The role's primary focus will be on onsite IT infrastructure, executive support, networking, AV and conferencing technology, endpoint management, and Microsoft 365, with additional exposure to Azure cloud services, automation, and AI-enabled workplace technologies.

Requirements

5–8 years of experience in IT support, workplace technology, infrastructure support, or a related field.
Demonstrated experience supporting executives, senior leadership, or VIP users.
Strong hands-on troubleshooting skills across hardware, software, networking, AV, conferencing, and endpoint technologies.
Strong knowledge of Windows 11 and Microsoft 365, including Outlook, Teams, OneDrive, SharePoint, Intune, and Entra ID.
Experience with endpoint management, device compliance, Active Directory, and Mobile Device Management.
Working knowledge of networking fundamentals, including DNS, DHCP, VPN, and Wi-Fi.
Familiarity with Azure infrastructure services, networking, monitoring, ServiceNow, endpoint security tools, and PowerShell.
Ability to independently prioritize, troubleshoot, and resolve issues in a fast-moving environment.
Customer Advocacy – Lead with the client's business priorities and build relationships grounded in relevance, trust and measurable value.
Owner's Mindset – Take accountability for the environment, issues and results; approach every support need with ownership from identification through resolution.
Innovation Ethos – Bring new ideas and perspectives that improve the workplace experience, including thoughtful use of automation and AI-enabled tools.
Execution with Pace – Maintain urgency, discipline and momentum when resolving issues, particularly when supporting executive stakeholders and business-critical events.
Big Picture Thinking – Connect day-to-day technology support to broader workplace, security, cloud and digital transformation priorities.
Winning Through Teams – Mobilize the right Brillio teams and expertise to resolve issues efficiently and deliver a seamless experience for employees and leadership.

Nice To Haves

Exposure to Microsoft 365 Copilot, Generative AI, Power Automate, or similar workplace automation technologies is preferred.
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field preferred.
Microsoft Azure, Microsoft 365, ITIL Foundation, or Microsoft Endpoint Administrator certifications are a plus.

Responsibilities

Provide high-touch, responsive IT support for the CEO, executive leadership, and other VIP users.
Serve as a primary onsite IT resource for the Coppell corporate office and provide support to other U.S. locations as needed.
Troubleshoot laptops, mobile devices, desktops, printers, peripherals, applications, connectivity, and collaboration platforms.
Ensure executive offices, conference rooms, AV equipment, video conferencing systems, displays, and meeting spaces are fully operational and prepared for business needs.
Support executive meetings, board meetings, town halls, customer visits, presentations, and video conferences.
Manage computer and device setup, deployment, replacement, onboarding, and offboarding.
Support office networking and connectivity, including Wi-Fi, VPN, DNS, DHCP, and local network troubleshooting.
Support Microsoft 365 technologies, including Outlook, Teams, OneDrive, SharePoint, Intune, and Entra ID (Azure AD), as well as endpoint management and device compliance.
Provide operational support for Azure cloud and infrastructure environments, including Virtual Machines, networking, storage, monitoring, Log Analytics, and resource management.
Support adoption of Microsoft 365 Copilot, Copilot Chat, and other AI-enabled productivity tools, and identify opportunities to automate repetitive workplace and IT support processes.
Manage incidents, service requests, and problem tickets within established SLAs, taking ownership through resolution and communicating status clearly to stakeholders.
Maintain asset inventory, hardware lifecycle information, runbooks, technical documentation, and knowledge articles.
Partner with remote engineering, infrastructure, cloud, security, and Digital Workplace teams when escalation or specialized expertise is required.
Maintain a high level of professionalism, discretion, confidentiality, urgency, and responsiveness when supporting executive stakeholders.