IT Support & Data Specialist

Glenlyon Norfolk School Society•Victoria, BC

2d•CA$80,000 - CA$90,000•Onsite

About The Position

The IT Support & Data Specialist helps ensure that the school’s technology runs smoothly for students, staff, and families. This is a varied, hands-on role where every day brings something new. The successful candidate will be a friendly and responsive point of contact for IT support across the school community, while keeping our various data systems seamlessly connected. Working closely with the Director of IT, this role will take ownership of a growing portfolio of responsibilities, ranging from help desk support and classroom technology to user account management, building reports, systems administration, data integrations and automation projects. GNS operates a rich ecosystem of platforms, including: Google Workspace for Education, Blackbaud (SIS, Financial Edge, Raiser’s Edge), Managebac, Mosyle MDM, FileMaker, and a variety of custom-built integrations, across two campuses and two boarding houses in Victoria. The successful candidate does not need to know all of these systems on day one. What matters most is a curious, methodical approach, strong problem-solving skills, and a genuine interest in learning.

Requirements

Post-secondary credential in IT, Computer Science, Data Management, or a related field
Experience providing technical support in a multi-platform environment (macOS, ChromeOS, iOS, Android, Linux, and Windows) would be an asset
An equivalent combination of education and experience will be considered
Sharp analytical troubleshooting skills
Warm, customer-centric approach
Curious, self-directed problem solver
Ability to thrive in a fast-paced environment
Ability to translate complex technical ideas into plain language for staff, students, and parents
Collaborative spirit
Positive attitude
Genuine passion for making a meaningful impact
Comfortable transitioning between extended periods of desk-based work and physically demanding, hands-on field tasks across campuses
Caring and compassionate individual
Demonstrates professionalism, integrity, and a commitment to excellence
Highly organized, dependable
Capable of managing competing priorities while maintaining exceptional attention to detail

Nice To Haves

Experience with Google Workspace for Education, Blackbaud (SIS, Financial Edge, Raiser’s Edge), Managebac, Mosyle MDM, FileMaker, and custom-built integrations