IT Support Coordinator

State of Oklahoma • Oklahoma City, OK

1d • Onsite

About The Position

Performs professional-level administrative and program coordination work as part of the IT Support team within the Technology Services Division. The position provides operational oversight, direction, planning, and prioritization of end-user technology support activities to promote timely, consistent, and effective service delivery.

Requirements

• A bachelor's degree and three (3) years of professional experience in business or public administration; or an equivalent combination of education and experience, substituting one year of technical administrative experience for each year of the required bachelor's degree.
• One year of technical administrative experience may also be substituted for one year only of the required experience.
• Technical administrative experience would include highly complex clerical work gained under the direct supervision of a professional supervisor or manager.
• Knowledge of IT support operations, organizational practices, and administrative processes.
• Ability to plan and prioritize work, coordinate technical support activities, analyze issues, exercise sound judgment, communicate effectively, maintain accurate documentation, and establish effective working relationships with technical staff, agency personnel, vendors, and service providers.
• Must be willing and able to travel within the state as needed to support agency operations.
• Must be available for occasional after-hours support as operational needs require.

Nice To Haves

• Occasional travel may also be required for training, conferences, or other job-related activities.

Responsibilities

• Coordinates and directs daily work priorities for technical support personnel.
• Plans and prioritizes workload based on service requests, projects, deployments, and operational needs.
• Coordinates the imaging, configuration, deployment, maintenance, and replacement of end-user computing equipment.
• Oversees direct technical support and help desk functions, including issue escalation and resolution.
• Coordinates after-hours support as needed, tracks assignments and service issues, and maintains procedures and documentation related to IT support operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager