IT Support Coordinator

Twins 2996•Rome, GA

2d•Hybrid

About The Position

The IT Support Coordinator is responsible for supporting the day-to-day technology needs of the Company. This position assists employees with computers, software, phones, printers, user accounts, internet connectivity, and other technology-related issues. The IT Support Coordinator also works with outside IT vendors when additional technical assistance is needed.

Requirements

High school diploma or GED preferred.
Previous computer, technical support, or hands-on technology experience preferred.
Basic knowledge of computers, software, email, printers, internet connectivity, and mobile devices.
Ability to troubleshoot common technology problems.
Ability to learn new software and technology.
Good organizational and communication skills.
Ability to work independently and prioritize technology issues.
Ability to maintain confidential information.
Strong attention to detail and accuracy.
Ability to prioritize and manage multiple active jobs simultaneously.
Problem-solving and decision-making skills.
Team-oriented with the ability to coordinate across departments.
Ability to remain calm and effective in emergency response situations.
Background investigation.
Motor vehicle record review.
Verification of employment history.
Verification of education and credentials.
Maintain a valid driver’s license and an acceptable driving record in accordance with company policy and insurance requirements (if operating a company vehicle or driving for company business).

Nice To Haves

Microsoft Windows
Microsoft 365 and/or Google Workspace
Computers and laptops
Printers and scanners
Wi-Fi and basic networking
VoIP telephone systems
Mobile phones and tablets
User account administration
Antivirus and cybersecurity software
Cloud-based business applications

Responsibilities

Provide basic computer and technology support to employees.
Set up computers, monitors, printers, phones, and other technology equipment.
Troubleshoot basic computer, software, printer, email, internet, and telephone problems.
Create and maintain employee email and system accounts as authorized.
Assist with password resets and multi-factor authentication.
Set up technology and system access for new employees.
Disable system access and collect company technology equipment when employees leave the Company.
Install approved software and routine system updates.
Maintain an inventory of computers, phones, tablets, printers, and other technology equipment.
Keep track of equipment assigned to employees.
Assist with basic network and Wi-Fi troubleshooting.
Support company telephone and voicemail systems.
Assist employees with company-approved software and applications.
Help maintain antivirus, cybersecurity, and other basic security protections.
Report suspected phishing, malware, unauthorized access, or other cybersecurity concerns to management.
Coordinate repairs and technical support with outside IT, telephone, internet, software, and equipment vendors.
Assist with purchasing replacement technology equipment when approved by management.
Maintain confidentiality of passwords, company information, employee information, and other sensitive data.
Maintain basic documentation regarding technology equipment, accounts, vendors, and procedures.
Perform other technology-related duties as assigned.
Ensure adherence to company procedures, IICRC standards, and insurance guidelines.
Maintain confidentiality of customer and company information.
Support internal audits, reporting, and quality assurance processes.