Office & IT Support Coordinator

Therapy Source • Plymouth Meeting, PA

2d • Hybrid

About The Position

Therapy Source is seeking a tech-savvy, super-organized Office & IT Support Coordinator to join their Operations team. This role is ideal for someone who is the go-to person for tech help, manages new hire setups, and ensures smooth office operations and vendor relationships. The position offers a dynamic work environment where no two days are the same.

Requirements

• A degree in Information Technology or a related technical certification.
• 2+ years of experience in IT support, help desk, office coordination, or a similar role.
• Proficiency with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Excel).
• Strong troubleshooting skills for common issues like email, video calls, printers, and connectivity.
• Excellent organization skills and the ability to manage multiple priorities.
• Clear and professional written and verbal communication skills.
• Good judgment and discretion when handling confidential information.

Nice To Haves

• Technical certification is a plus.

Responsibilities

• Serve as the IT hero, fielding day-to-day tech questions and issues (passwords, MFA, Outlook, Teams, Zoom, printers, etc.) and resolving them quickly, in person or remotely.
• Manage the tech lifecycle, including onboarding and offboarding processes, user access and license management across business systems, and maintaining an inventory of all IT equipment.
• Act as the vendor coordinator, liaising with the IT vendor and other service partners for tasks such as equipment repairs and office maintenance, ensuring projects stay on track.
• Champion security by supporting MFA enrollment, identifying suspicious activities, and protecting confidential information.
• Maintain the knowledge base, checklists, and recurring reports to ensure easy access to information.
• Manage office facilities, including coordination of shared spaces to ensure they are functional and welcoming.
• Support providers by administering the TheraWeb platform and managing the Loaner Library of assessment materials.

Benefits

• Full-time role with a steady 40-hour week.
• Hybrid schedule (onsite 3 days a week, remote with approval the rest of the time).
• Mileage reimbursement for local travel.
• A visible role where your work is appreciated and makes a difference.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level