IT Support & Automation Specialist -HB
About The Position
The IT Support & Automation Specialist provides day-to-day technical support across Windows, macOS, and Microsoft 365 environments while contributing to IT process improvements and automation initiatives. This entry-level to junior role is intended for an early-career IT professional seeking to build technical support skills and gain exposure to Microsoft 365 administration, Power Automate, PowerShell, and enterprise IT operations. Prior automation experience is not required; initiative, willingness to learn, technical aptitude, and potential for professional growth are emphasized. The role supports users and devices, assists with Microsoft 365 administration, and helps improve routine IT processes. The company plans to relocate to El Segundo, California, by the end of 2027. The employee must be willing and able to commute to the new location for onsite work after the relocation.
Requirements
- Hands-on experience in IT support, help desk, desktop support, or a similar technical support environment.
- Working knowledge of Windows, macOS, Microsoft 365, and basic networking concepts.
- Familiarity with Mac device configuration and management.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent customer service, communication, and interpersonal skills.
- Ability to prioritize multiple requests, work independently, and collaborate effectively with team members.
- Strong organizational skills, attention to detail, and proper documentation practices.
- Proactive attitude, accountability, and willingness to learn new technologies.
- Willingness and ability to commute to the company's planned El Segundo, California, location for onsite work after its relocation by the end of 2027.
Nice To Haves
- Strong interest in developing a long-term career in IT infrastructure, systems administration, or automation.
- Interest in learning Microsoft Power Automate and PowerShell for process and data automation.
- Familiarity with Microsoft Entra ID (Azure AD).
- Familiarity with Microsoft Intune.
- Familiarity with Exchange Online.
- Familiarity with Microsoft SharePoint and Teams.
- Familiarity with Apple Business Manager.
- Familiarity with JAMF or IRU.
- Exposure to endpoint management, user provisioning, or IT workflow improvements.
Responsibilities
- Provide day-to-day technical support for Windows and macOS computers, software, network connectivity, printers, mobile devices, and conference room equipment.
- Diagnose and resolve technical issues promptly while delivering a positive end-user experience.
- Manage support requests, document resolutions, provide timely follow-ups, and escalate complex issues when necessary.
- Support employee onboarding and offboarding, including account setup, access permissions, device deployment, and equipment recovery.
- Configure, deploy, and maintain Windows and Mac devices, including applications, user profiles, enrollment, and security settings.
- Maintain accurate IT equipment inventory and device assignment records.
- Provide technical support for Microsoft 365 applications, user accounts, authentication, and access-related issues.
- Assist with administration and troubleshooting across Microsoft 365 services, including Outlook, Teams, SharePoint, and related applications.
- Support basic user access management and security configurations.
- Assist with improving and automating routine IT processes using Microsoft Power Automate and PowerShell.
- Support backend Microsoft 365 workflows, data management, and process automation initiatives.
- Collaborate with IT team members to identify opportunities to improve operational efficiency.
- Develop and maintain technical documentation, troubleshooting guides, and standard operating procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
