IT Support Associate

Lilly • Boston, MA

6d • $71,250 - $167,200 • Onsite

About The Position

The IT team is actively looking for an LIS Support Specialist. This role will help maintain and troubleshoot lab-based instrument controller PCs, instrument software, scientific applications, and related tools. The specialist will work closely with scientists and collaborate with IT Infrastructure, IT Operations/End User Services, and Lab Operations/Facilities to address technical issues and enable day-to-day lab operations across Research and QC labs.

Requirements

• Minimum of a high school diploma or equivalent
• 1+ years of relevant experience, preferably within pharma/biotech
• Qualified applicants must be authorized to work in the United States on a full-time basis.

Nice To Haves

• 2+ years of relevant experience, preferably within pharma/biotech
• Flexibility and teamwork with excellent interpersonal, communication, problem solving, and documentation skills.
• Ability to manage multiple tasks and priorities while applying sound judgment and strong problem-solving skills.
• Familiarity with lab instruments and software such as Agilent Chemstation, Sciex Analyst, MassLynx, Bruker, Waters Empower, sequencers, ELNs, LIMS, and SDMS, etc.
• Exposure to system administration tasks within platforms such as LIMS, ELNs, or chromatography data systems is a plus.
• Exposure to GxP environments and familiarity with 21 CFR Part 11, change controls, and computer system validation is a plus.
• Experience with tools such as VB, XML, ColdFusion, Java, SQL, Toad, APIs, or software integration tools is a plus.

Responsibilities

• Maintain and troubleshoot lab-based instrument controller PCs, instrument software, scientific applications, and related tools.
• Work closely with scientists to address technical issues and enable day-to-day lab operations.
• Collaborate with IT Infrastructure, IT Operations/End User Services, and Lab Operations/Facilities.
• Provide technical support for GxP and non-GxP scientific users, including troubleshooting, system administration, reporting, development, and implementation.
• Evaluate, implement, and maintain systems that improve processes, streamline workflows, and increase lab productivity.
• Implement and administer new technologies, including GxP and non-GxP lab systems.
• Assist with the creation of technical work instructions and related documentation.
• Maintain and troubleshoot lab instruments and software such as Agilent, Chemstation, MiSeq, Sartorius, Sciex Analyst, Bruker, MassLynx, and Waters Empower.

Benefits

• company bonus (depending, in part, on company and individual performance)
• company-sponsored 401(k)
• pension
• vacation benefits
• medical, dental, vision and prescription drug benefits
• flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts)
• life insurance and death benefits
• certain time off and leave of absence benefits
• well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED