IT Support Specialist, Associate
About The Position
Georgia State University’s Instructional Innovation and Technology (IIT) division is seeking a highly skilled and motivated IT Support Specialist, Associate. Under the supervision of the Assistant Manager, Learning Environments, the IT Support Specialist, Associate is responsible for delivering timely troubleshooting and technical assistance for classroom technology to ensure minimal instructional disruptions. This role also provides on-demand, in-person support to faculty and students for classroom technology, resources, and academic assistance. The ideal candidate will possess knowledge in ServiceNow or similar ticketing systems, Windows and/or Mac-based experience. Experience working with Crestron and Q-SYS are highly desired. NOTE: This role requires on‑site work. Remote or hybrid work options are not available.
Requirements
- Bachelor's degree and one year of related experience; or a combination of education and related experience.
Nice To Haves
- Strong customer service skills
- Proven communication and interpersonal skills.
- Efficiency in Microsoft Office Suite
- ServiceNow experience
- Experience in IT/AV enabled spaces
- Experience working in educational settings
- Experience providing technical support
- IT Infrastructure Library (ITIL) Foundation certification
- Excellent work ethic
- Experience working with Crestron and Q-SYS
Responsibilities
- Report status of technology issues through various tools such as ServiceNow, Zoom, Microsoft Teams and other communication tools.
- Support resolution of Help Tickets for technology requests or incident reports.
- Procurement and maintenance of products, supplies and inventory lists including surplus.
- Provide equipment demonstrations of device and services including tours of Information Technology (IT)/Audio-Visual (AV) enabled spaces.
- Maintain customer and Vendor relationships.
- Direct student and temporary employee support of IT/AV enabled spaces.
- Perform other related duties as assigned.
- Some moderate to heavy lifting, as needed.
- Flexible and evening hours, as needed.
- Occasional travel to satellite campus, as needed.
Benefits
- health, dental, vision, tuition assistance, and retirement plans.
- A flexible work environment that supports work-life balance.
- Opportunities for professional development and career advancement
- Access to cutting-edge technologies
- A collaborative and creative team culture
- A strong sense of purpose and impact in our work
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
