IT Support Associate

Tennessee Board of Regents•Nashville, TN

10d•$48,000 - $55,000•Onsite

About The Position

The Tennessee College of Applied Technology Nashville is hiring a full-time, non-exempt IT Support Associate at TCAT Nashville. The position reports to the Coordinator of Information Technology and works Monday through Friday, 37.5 hours per week, or 7.5 hours per day. The IT Support Associate troubleshoots and maintains computer and network performance and provides in-person and remote technical support through email, phone, and web-based platforms. The role focuses primarily on network infrastructure, IT security, and technology innovation in an educational system. It also assists with security measures consistent with Tennessee Board of Regents policies and guidelines, helps facilities and administrative staff use available IT resources, handles help desk tickets and inventory tasks, and assists with network equipment and infrastructure maintenance and installation. The position includes professional development and service to the college and community, including keeping current with IT and instructional technologies, attending training and college activities, supporting accreditation work, and maintaining cooperative relationships with colleagues, industry partners, outside agencies, students, faculty, and the public. Some travel to off-campus locations and other campus locations may be required. Other duties may be assigned by the supervisor or administration. The work may involve extended periods of desk work, walking and standing around campus, light lifting, installing electronic equipment under desks or in tight spaces, and navigating stairs and uneven surfaces. The posting also describes occasional lifting or carrying of items up to 25 pounds.

Requirements

High school diploma or equivalent, plus a post-secondary technical IT diploma or CompTIA A+ and Network+ certifications; a comparable combination of education and related work experience may be considered.
At least two years of work experience in networking, help desk/customer support, hardware, software, and network troubleshooting.
Experience with PC, Mac, and Linux systems; mobile devices and iOS/Android; server management; Microsoft Intune, Entra, and Azure managed identities; equipment deployment; cabling; Microsoft Teams integrations; virtualization; switch management; firewall management; VOIP; and cloud storage management.
Ability to prioritize work efficiently.
Ability to lift 30 pounds at a time.
Ability to use ladders and install equipment in difficult-to-reach areas, including perimeter camera installations.
Ability to remain current in the IT field.
Ability to work with routers, switches, managed switches, firewalls, servers, VOIP equipment, and endpoints, and to manage deployed equipment and coordinate upgrades based on student body needs.
Ability to work with students, faculty, and staff; work independently; and multitask.
Adaptability in a changing work environment, strong organization, and professionalism when working with students, faculty, and staff.
Ability to perform the physical demands described, including sitting for extended periods, walking around campus, standing, lifting or carrying items, installing equipment in tight spaces, and navigating stairs and uneven surfaces.

Nice To Haves

Associate degree in a related field.

Responsibilities

Troubleshoot and maintain the performance of computers and networks.
Provide in-person or remote technical support through email, phone, and web-based platforms.
Assist with designing and implementing network security measures to comply with TBR policies and guidelines.
Assist facilities and administrative staff in making effective use of available IT resources.
Perform routine tasks such as inventory management.
Accept, review, and act on help desk tickets.
Assist with maintenance and installation of networking equipment and infrastructure.
Remain current in IT and instructional technologies through training, conferences, webinars, self-study, and professional development activities.
Participate in college and division professional development and in-service activities, accreditation work, convocation and commencement exercises, and mandatory college programs.
Develop and maintain positive and cooperative relationships with colleagues and industry partners, cooperate with outside agencies, and maintain good public relations with the general public.
Assist with recruitment and selection of college personnel as assigned and work to meet COE accreditation standards.
Travel to off-campus or other campus locations, information sessions, recruitment events, meetings, or off-site training as required.
Perform other duties as assigned by the supervisor or administration, on or off campus.