IT Support Associate
About The Position
As an IT Support Associate, you will be the first point of contact for technology support across Ohalo. You will keep scientists, engineers, and business teams productive by resolving everyday hardware, software, and access issues; onboarding new hires with the right equipment and accounts; and helping maintain a reliable, secure IT environment. This is an entry-level role suited to someone who enjoys helping people and wants to build a career in IT. The position supports Ohalo’s lab and office sites and requires onsite work in Watsonville. The posting also describes occasional travel to South San Francisco as needed.
Requirements
- 1 to 2 years of experience in IT support, help desk, or a related technical role; internships, school IT labs, and relevant personal projects count.
- Working knowledge of macOS and Windows troubleshooting.
- Working knowledge of the Google Workspace environment and user administration.
- Familiarity with MDM/UEM device management.
- Familiarity with basic networking concepts, including Wi-Fi, DHCP, DNS, and VPN.
- Familiarity with AI services such as Claude, Gemini, and ChatGPT.
- Familiarity with ticketing systems.
- Strong written and verbal communication skills, including the ability to explain technical topics to non-technical colleagues.
- A patient, service-oriented approach and good time management across competing requests.
- Strong troubleshooting skills.
- Ability to lift up to 40 lbs and work onsite in Watsonville.
Nice To Haves
- Experience with Google Workspace administration, Slack, and Notion.
- Experience with Ubiquiti UniFi networks, access control, and video surveillance.
- Exposure to project management and ticketing software tool Jira Service Management.
- CompTIA A+, Network+, or Google IT Support certificate.
- Experience with Zebra and Toshiba label printers and barcode scanning technologies.
- Interest in working in or near laboratory and greenhouse environments.
- Comfort using AI tools to troubleshoot, document, and work more efficiently.
Responsibilities
- Provide friendly, timely employee support through Slack, email, and in person, and track requests through resolution.
- Troubleshoot laptops, peripherals, printers, conferencing equipment, and network connectivity issues.
- Set up, configure, and deploy laptops and workstations, and support onboarding and offboarding.
- Create and manage user accounts, permissions, and group access in Google Workspace and other business applications.
- Support single sign-on (SSO), multi-factor authentication, and password reset requests.
- Assist with device management and security tasks, including patching, encryption, and endpoint compliance.
- Maintain accurate hardware, software license, and accessory inventories.
- Escalate complex issues to senior IT or engineering staff with clear documentation.
- Write and update knowledge base articles and how-to guides.
- Support IT needs at lab and office sites, with occasional travel to South San Francisco as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
