IT Support Associate

Canada Goose • Toronto, ON

1d • CA$62,000 - CA$87,000 • Onsite

About The Position

The IT Support Associate will provide first level support for all end-user systems within Canada Goose’s global infrastructure. Provide support in various IT areas including (but not limited to): end-user support, phone/voicemail administration, and special projects as needed.

Requirements

• A post-secondary education in Information Technology or equivalent
• Firm grasp of basic networking concepts
• Basic hardware (desktop/laptop/IOS) troubleshooting
• Microsoft Windows and Office troubleshooting
• Deployment, support, and management of meeting rooms (AV hardware)
• Desktop imaging over WDS, WDT, and Dell Deployment toolkit
• Mobile Device Management (MDM) such as Intune and JAMF Pro
• Creating and managing user Accounts within Active Directory and Office365
• Organizational change requests in Office 365, Active Directory, MS Exchange and OKTA
• Support Windows 10, Mac OSX, IOS, and Android operating systems
• Providing support to organizations that enforces proxy service, MFA/SSO and 2FA
• Experience with virtual desktop and thin client in an enterprise multi-site environment
• Demonstrated experience enforcing standards policies and procedures

Nice To Haves

• Microsoft A+, Network+, M365 and Managing Modern Desktops and Devices MD-101T certifications are considered assets
• Experience with compliance and governance frameworks (SOX preferred)

Responsibilities

• Provide 1st level support via the Corporate and Retail Queue for Windows, MacOS, Manufacturing and Point of Sales Systems (phone, email, and in-person)
• Record, track and escalate incidents via our ticketing system
• Responsible for onboarding, offboarding and modifications to user accounts and access
• Configure and support workstations, setup tablets, and cell phone devices and Audio/Visual conferencing technologies
• Configure/support printers, copiers, IP Phones and various other peripheral devices
• Configure and image workstations, laptops, Point of Sales and other computing equipment as required
• Support and implementation of Audio/Video conferencing technologies
• Coordinate with IT team on issues requiring escalation
• Perform security and operating system updates, software deployment and troubleshooting
• Coordinate with IT Operations team members on issues requiring escalation (Enterprise Applications, Infrastructure and Cybersecurity) such as WAN and network availability
• Provide exceptional service to all departments using available resources while meeting set SLA’s
• Document technical procedures for new technologies as well as update/maintain existing technical documentation

Benefits

• A company built on Canadian roots and heritage
• Your work is recognized with a comprehensive and competitive Total Rewards Program
• Opportunities for career growth through numerous internal and external programs
• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
• Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• Inspiring leaders and colleagues who will lift you up and help you grow

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree