IT Support Associate (Help Desk Technician)

Arrow Bank NA • Glens Falls, NY

12h • $65,000 - $75,000 • Onsite

About The Position

Responsible for providing computer hardware and software support to the end user community. Additionally, responsible for inventory management and equipment deployment as well as assisting with procurement and invoicing.

Requirements

• Bachelors degree in information technology-related field or equivalent experience required
• 6 years of relevant IT experience required
• Demonstrated experience in troubleshooting, repair, and maintenance of technology including hardware and software
• Knowledge of current network system architectures and basic networking required
• Strong communications skills, both written and verbal; comfortable communicating with co-workers, and management.
• Proven ability to prioritize multiple tasks/projects and meet strict deadlines
• Ability to work independently and as part of a cooperative work team
• Proficient in Microsoft Office Suite: Word, Excel, Outlook, PowerPoint

Nice To Haves

• Ability to actively listen, provide friendly service, and demonstrate patience
• Excellent problem-solving skills and high attention to detail
• Technology troubleshooting, repair, and maintenance

Responsibilities

• Deliver end user support for all LAN/WAN based applications in professional, courteous manner.
• Document all support tickets and resolutions in Help Desk system.
• Configure workstations, printers, and other equipment, meeting the expectations of end user needs.
• Work rotational night/weekend on-call; respond to calls and contact appropriate personnel in event of emergency.
• Coordinate hardware and software procurement, invoicing, and inventory management; work with IT team and existing vendors as appropriate.
• Establish and maintain control of computer and software asset inventory.
• Assist IT management with all aspects of budget including planning, input, and tracking.
• Assist with management of special projects to add to or improve technology suite as directed by Information Technology Support management.

Benefits

• Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
• Medical, Dental, and Vision Insurance and Flexible Spending Plan
• Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
• Education and Tuition Reimbursement
• Employee Assistance Program for our employees and their immediate family members

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level