IT Support Technician (Help Desk)

Votaw Precision Technologies LLC • Santa Fe Springs, CA

3d • $25 - $33 • Onsite

About The Position

The IT Support Technician is the local point of contact for employees across production, engineering, and administration, providing day-to-day technical support, endpoint management, and hands-on assistance across shifts. The role ensures reliable user and shop-floor technology while escalating infrastructure and security matters to the platform team.

Requirements

• 2+ years in a help desk / desktop support role.
• Solid Windows, Microsoft 365, and endpoint troubleshooting skills.
• Strong customer-service orientation; comfortable supporting a manufacturing floor across shifts.
• Ability to work on-site in Santa Fe Springs, CA.
• Must be a U.S. person as defined by ITAR.
• Able to obtain and maintain a U.S. security clearance.

Nice To Haves

• Experience in a manufacturing, aerospace, or regulated environment.
• Familiarity with Microsoft GCC High, Intune, or Active Directory/Entra.
• Exposure to shop-floor / MES data-collection systems.
• CompTIA A+ or similar certification.

Responsibilities

• First-line IT support across shifts — hardware, software, accounts, shop-floor terminals, printing, and connectivity.
• Endpoint management — imaging, deployment, patching, and lifecycle in line with platform security baselines.
• Hands-and-eyes support supporting shop-floor data-collection devices and terminals in partnership with the platform team.
• User account and access support (with proper approvals) via the platform identity system.
• Adherence to security policy in a CMMC L2 / ITAR environment — device compliance, removable-media rules, and reporting concerns.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed