IT Support Analyst (West Houston)
About The Position
As an IT Support Analyst, you’ll keep desktops, laptops, and networks running smoothly! With a fast-growing office, you’ll make a tangible impact from day one. Provide first-line technical support for IT hardware, software, and engineering applications in a fast-paced corporate environment. Image, configure, troubleshoot, and repair Dell and Lenovo laptops/workstations, including high-performance engineering devices. Support Microsoft 365 and Active Directory administration, including user setup, permissions, and account management. Deploy and manage laptops using SCCM and/or Microsoft Intune for imaging, updates, and endpoint management. Support Microsoft Azure environments, including file storage, virtual machines, servers, and cloud infrastructure. Troubleshoot VPN connectivity using Cisco AnyConnect and support company mobile devices. Manage employee onboarding/offboarding, hardware inventory, asset tracking, and lifecycle refresh programs. Provide high-quality in-person, phone, and video support, including executive-level users and occasional after-hours needs. Document solutions and troubleshooting steps within IT knowledge bases and internal documentation. Travel up to 30% to support regional offices as needed.
Requirements
- 3–6 years of IT support experience - including at least 2 years in a corporate enterprise environment.
- Hands-on experience supporting Microsoft Active Directory and Microsoft 365, including user provisioning, permissions, and account management.
- Experience with endpoint management tools such as Microsoft SCCM or Microsoft Intune for device deployment, updates, and policy management.
- Exposure to Microsoft Azure environments, including cloud storage, virtual machines, and infrastructure services.
- Experience troubleshooting VPN connectivity, preferably Cisco AnyConnect or similar remote access tools.
- Familiarity with IT ticketing systems such as Jira, ServiceNow, or similar platforms for incident tracking and support workflows.
Responsibilities
- Provide first-line technical support for IT hardware, software, and engineering applications in a fast-paced corporate environment.
- Image, configure, troubleshoot, and repair Dell and Lenovo laptops/workstations, including high-performance engineering devices.
- Support Microsoft 365 and Active Directory administration, including user setup, permissions, and account management.
- Deploy and manage laptops using SCCM and/or Microsoft Intune for imaging, updates, and endpoint management.
- Support Microsoft Azure environments, including file storage, virtual machines, servers, and cloud infrastructure.
- Troubleshoot VPN connectivity using Cisco AnyConnect and support company mobile devices.
- Manage employee onboarding/offboarding, hardware inventory, asset tracking, and lifecycle refresh programs.
- Provide high-quality in-person, phone, and video support, including executive-level users and occasional after-hours needs.
- Document solutions and troubleshooting steps within IT knowledge bases and internal documentation.
- Travel up to 30% to support regional offices as needed
Benefits
- Competitive base salary
- Generous PTO & paid holidays
- 401(k) with a generous match
- Comprehensive benefits – medical, dental, vision, and life insurance
- Weekly pay
- Great mentoring & career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
