IT Support Analyst

Van Andel Institute

1d • Onsite

About The Position

Van Andel Institute (VAI), a world-class biomedical research institute located in Grand Rapids, Michigan, is dedicated to improving human health. They are pioneers in the fight against cancer, Parkinson's, and other diseases, and are committed to inspiring the next generation of scientists and educators. VAI is seeking a motivated and curious IT Support Analyst to join their collaborative IT infrastructure team. This is an excellent opportunity for an early-career IT professional to build hands-on experience in a mission-driven research environment supporting world-class biomedical science and education. The ideal candidate enjoys solving technical problems, learning from experienced IT Analysts, and contributing to a team that values reliability and innovation. Established in 1996, VAI is home to nearly 500 scientists, educators, and support staff, fostering discovery and translating findings into prevention and treatment strategies. The Institute also develops inquiry-based K–12 education approaches and offers a rigorous Ph.D. program. VAI is committed to excellence through broad participation and diverse perspectives, welcoming applications from individuals of all backgrounds. The Institute is an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer, and a drug-free workplace requiring pre-employment drug screening. Located in downtown Grand Rapids, Michigan, VAI is part of a philanthropic and sustainability-driven community, offering a cosmopolitan atmosphere with small-town warmth, and a safe, clean downtown with walkable neighborhoods and natural areas. VAI fosters a diverse and collaborative environment with ample natural light and open spaces to encourage dialogue and innovation.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent hands-on experience)
• 0–2 years of relevant experience in IT support or a related role
• Knowledge of computer operating systems support (Windows and MacOS)
• Familiarity with office productivity tools (Office365 suite and Adobe Creative Cloud)
• Strong troubleshooting mindset and willingness to learn
• Excellent communication, customer service, and documentation skills

Nice To Haves

• CompTIA A+ certification
• Familiarity with ticketing or IT service management systems
• Experience in a research, healthcare, or higher education environment
• Basic understanding of computer network concepts

Responsibilities

• Provide first-level technical support for desktops, laptops, peripherals, and standard applications used across research and administrative teams
• Troubleshoot routine hardware, software, and connectivity issues using established procedures; escalate complex or research-impacting issues as needed
• Install and configure standard applications and devices for office and laboratory environments
• Log, track, and update incidents and service requests in the IT service management system, ensuring timely resolution and accurate documentation
• Assist with workstation setup, equipment deployment, and office or lab moves
• Assist with procurement of computer hardware, peripherals, and software by preparing requests, coordinating with vendors or procurement, and ensuring alignment with Institute standards
• Follow established IT procedures, security protocols, and data handling standards
• Communicate clearly with users to gather information, provide updates, and ensure resolution of issues
• Document solutions and contribute to knowledge base and support materials
• Collaborate with team members and seek guidance to complete assigned tasks and build technical skills
• Participate in training and development to increase technical knowledge and understanding of research support needs
• Perform all other duties as assigned

Benefits

• All full-time employees of Van Andel Institute are eligible for benefits, effective Day One!
• VAI offers a competitive benefits package.
• Benefits are an important part of everyone’s well-being, as well as supporting diverse and changing lives outside of work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees