IT Support Analyst

Tarkett Sports•Calhoun, GA

1d•Onsite

About The Position

Tarkett Sports, a world leader in sports construction and surfacing, is seeking an IT Support Analyst (End User) to join their team. This role will be based out of the Calhoun office and will report to the Director, End User Support. The IT Support Analyst will be responsible for delivering critical IT services to various Tarkett Sports locations and their associated users within the assigned territory. The position also serves as a backup for other locations as needed. Travel may be required to support remote sites and attend meetings or events. Tarkett Sports is known for its entrepreneurial spirit and innovation in the sports surfacing industry, with a team of experienced experts. They provide architectural design, full-scope construction, and a comprehensive portfolio of sports surfacing solutions, including brands like FieldTurf and Beynon Sports, with over 80,000 installations worldwide.

Requirements

Associate degree in Computer Science, Information Technology, or equivalent hands on experience.
3+ years of experience supporting end users, hardware, and software in a fast paced environment.
Strong background in installing, configuring, documenting, testing, and training on new applications and systems.
Solid technical skills across computers, hardware, software, and troubleshooting.
Excellent verbal and written communication skills.
Proven ability to understand user needs and recommend effective solutions.
Experience with O365, macOS, and Windows operating systems.
Ability to sit, stand, walk, lift, carry, push, or pull up to 50 lbs as part of daily work.
Travel 10-12% US only

Responsibilities

Provision and configure new user workstations, hardware, software, and security access.
Create and maintain user accounts and ensure proper permissions.
Support end‑user devices, applications, printers, conferencing tools, and mobile technology across multiple sites.
Troubleshoot issues via phone, email, chat, and ticketing tools while meeting SLA expectations.
Log, track, and escalate incidents to ensure timely resolution and clear communication with users and stakeholders.
Participate in an on‑call rotation to support after‑hours incidents. (nights, weekends, and potential holidays.)
Diagnose recurring issues and identify root causes to reduce future disruptions.
Perform basic hardware repairs and coordinate warranty service with vendors.
Manage inventory of hardware, peripherals, consumables, and software licenses.
Handle device recovery, license removal, and legal hold requirements for departing users.
Maintain accurate asset records and ensure proper device assignments.
Coordinate electronic equipment disposal and obtain certificates of destruction.
Test new hardware, software, and peripherals prior to deployment.
Create and update training materials and contribute to IT and end‑user knowledge base articles.
Mentor new team members and support onboarding.
Monitor system health, follow best practices, and troubleshoot alerts to maintain performance.
Stay current on new technologies and recommend improvements to enhance the user experience.
Communicate technical concepts clearly and professionally.
Research complex issues using all available resources and document solutions.
Prioritize multiple tasks effectively and build strong relationships with users and IT colleagues.