IT Support Analyst

Truist•Charlotte, NC

1d•Onsite

About The Position

Delivers foundational technical support and assistance by troubleshooting and resolving basic hardware, software, and digital service issues to ensure seamless user access and minimize operational disruptions. Works under moderate supervision to deliver timely solutions. This is a fully onsite position. Candidates must be available to work five days per week.

Requirements

High school diploma or equivalent education and prior relevant work experience.
Minimum of 2 years of experience in technical support.
Knowledge in information systems networks.

Nice To Haves

Associate degree or coursework in an IT-related field.
Experience in the financial services industry.
Understanding of technical support solutions, methodologies, processes, and systems.
5-7 years of relevant, hands-on desktop or end-user support experience, preferably in banking or financial services.
Able to demonstrate technical troubleshooting, customer service, clear communication, ticket ownership, device deployment, software support, and the ability to assist users in a fast-paced business environment.

Responsibilities

Assists in the tracking, diagnosis, and resolution of basic technical problems, ensuring timely resolution.
Troubleshoots routine hardware, software, and network problems to restore service and functionality under moderate supervision.
Escalates unresolved or complex issues to higher-level support teams following established procedures.
Supports deskside device setup, maintenance, and user assistance as needed.
Documents support activities and user interactions accurately in the ticketing system.
Follows established technology standards, policies, and procedures.
Supports daily activities within technical support teams.
Checks and makes minor adjustments to technical support work methods to solve routine problems.