IT Support Analyst

Erickson Senior Living•Houston, TX

1d•$63,000 - $69,000•Onsite

About The Position

As our IT Support Analyst, you will be part of a team that provides technology support to 1235+ residents and 655+ staff at our Eagle’s Trace Senior Living Community. Every day onsite, you will walk the campus to provide technical support to our residents and employees, handle equipment, perform assigned project work, and collaborate with your teams. You will be on-call for occasional after hours planned and unplanned events. To succeed in this role, you should enjoy collaborating closely with a diverse group of individuals, including residents, staff, and corporate partners, to deliver comprehensive technical support. We work with a variety of technologies and systems, and we'll provide training to help you master them. This position is fully onsite, with occasional travel to other Erickson Senior Living locations.

Requirements

Minimum 3 years of relevant experience; education will be considered in lieu of experience.
Job-related technical certifications such as CompTIA A+ are strongly preferred.
CompTIA A+ certification required within 6 months of employment.

Nice To Haves

Ongoing pursuit of certifications is considered evidence of continuous learning.

Responsibilities

Providing technology support to residents and staff.
Walking the campus to provide technical support.
Handling equipment.
Performing assigned project work.
Collaborating with teams.
Being on-call for occasional after hours planned and unplanned events.
Managing the lifecycle of desktops, laptops and phone systems while applying required security controls.
Troubleshooting networking issues to various endpoints.
Handling customer complaints with patience.
Training users on how to use technology.
Taking ownership of issues and driving issues to resolution independently.
Working in collaboration with team members, customers and vendors.