On-Site IT Support Analyst - Forest City, Iowa
About The Position
Provide IT support to on-site employees and resources. Gather client and problem information, troubleshoot and resolve when possible, or escalate quickly and accurately when appropriate. Assists end users with hardware and software issues by fielding telephone calls, email communication, help desk tickets, diagnosing problems and performing troubleshooting activities. Documents, tracks and monitors the problem to facilitate a timely resolution. Relies on established guidelines and instructions to perform daily job functions. Applicant must have experience supporting Outlook, Windows, Word, Excel and other desktop applications. Works under immediate supervision.
Requirements
- 2+ years of related IT experience
- 3 years of Work experience
- Strong IT/Technical aptitude
- Experience supporting Outlook, Windows, Word, Excel and other desktop applications
Nice To Haves
- Previous Customer Service work a plus.
- IT degree or certificate a plus
- CompTIA Certification a plus
Responsibilities
- Provide operational support to on-site equipment related to client Desktops, Handheld, Laptops, Process PC's, NetPC's, Servers, associated OS(NT, Windows) and software, printers, tethered network Switches, Routers, Firewalls, Phone systems and untethered Wireless access points.
- Gather/Capture client and problem information
- Make use of technical skills, knowledge database and other IT resources to resolve problems and escalate problems appropriately
Benefits
- full benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
