IT SUPPORT ANALYST

VigorCare Pediatric Services•Manchester, NH

2d•Onsite

About The Position

We are seeking an experienced IT Support Analyst to join our team in Manchester, New Hampshire. The IT Support Analyst will be responsible for maintaining and supporting our organization's technology systems and infrastructure. This is a full-time, permanent position with opportunities for growth and development within the company.

Requirements

Bachelor's degree in Computer Science, Information Technology, or related field
Strong knowledge of Windows operating systems, Microsoft Office, and network infrastructure
Experience with Active Directory, Group Policy, and remote desktop support
Familiarity with virtualization, cloud computing, and mobile device management
Excellent problem-solving and communication skills
Ability to work independently and in a team environment
Strong attention to detail and ability to multitask in a fast-paced environment

Nice To Haves

Experience in the healthcare industry is a plus

Responsibilities

Provide technical support to end-users for hardware, software, and network-related issues
Troubleshoot and resolve technical problems in a timely and efficient manner
Install, configure, and maintain computer systems, servers, and other IT equipment
Monitor and maintain network security, including firewalls and antivirus software
Manage user accounts and permissions for various systems and applications
Conduct regular backups and disaster recovery procedures
Collaborate with IT team members to identify and implement new technology solutions
Stay up-to-date with emerging technologies and make recommendations for improvement
Document and maintain IT policies, procedures, and system configurations
Provide training and support to employees on the use of technology systems and applications
Assist with IT projects and initiatives as needed