IT Support Analyst Intern

Justrite Safety Group•Deerfield, IL

1d•Onsite

About The Position

You will have the opportunity to understand how technology benefits our business, as well as have an opportunity to fulfill IT requests from end users and implement solutions when technology doesn’t work as expected. You will be interacting with many Justrite end users from around the world in our different locations and providing excellent customer service and IT support to these users. You will be involved in various IT projects, such as upgrading our users from Windows 10 to Windows 11 and refreshing outdated equipment.

Requirements

Currently pursuing a Bachelor’s or Master’s degree in a relevant field (Information Technology, or related discipline)
Strong analytical, organizational, problem solving and communication skills
Ability to work independently and collaboratively
Curiosity, initiative, and interest in industrial manufacturing or safety solutions
Proficiency in Microsoft Office (Excel, PowerPoint, Word); additional tools a plus
Current undergraduate student in their Junior or Senior year studying Information Technology, Information Systems, Computer Science, etc.
Strong interest in Information Technology
Have a good knack of being a good troubleshooter with common IT issues in regards to hardware and software
Possesses good customer service skills to assist end-users in explaining technical jargon in non-technical terms they can understand and learn from
Effective written and verbal communication skills
Collaborates well in both one-on-one and teamwork settings
Proficient in using software applications, especially Microsoft Office 365 and Windows 11
Excellent communication and organizational skills
Ability to work independently and as part of a team
Proactive attitude and eagerness to learn
Willingness to travel to a JSG location for Intern Training Week
10-week commitment

Nice To Haves

Familiarity with Active Directory Users and Computers, SharePoint and Office365 is a plus

Responsibilities

Assist the IT Service Desk team by delivering IT support and excellent customer service to our end users
Assist in diagnosing break/fix tickets that come into our ticketing system
Provide hands on and remote support for hardware, software and printers
Image and deploy new Windows 11 laptops
Install, uninstall and upgrade software
Onboard new hires and offboard employee exits (network accounts, permissions, equipment, etc)
Use MS Teams to chat and call end users, perform screensharing sessions to resolve IT issues remotely
Actively work all IT tickets in your queue and keep the end user updated on the progress of their tickets by updating your tickets on a regular basis
Attend team meetings and work with the Director of IT Operational Excellence when needed
Learn various IT tools and platforms such as: Active Directory, RDS, telephony, VPN, Windows Server, Remote Control, SharePoint, Teams, Outlook, etc.
Deliver a comprehensive presentation to management and executives at the end of the summer